James Hammond

• CPR, AED, and CDC Concussion Certified

• Exceptional understanding regarding use and maintenance of recreational equipment.

• Vigorously cleaned gym equipment and urged masked exercise to ensure safety of guests during the end of the COVID-19 pandemic.

• Helped resolve an emergency scenario that became the standard practice for current and future employees.

• Assisted customers with inquiries, resolving issues promptly for improved customer retention.

• Easily managed numerous member and guest records.

• Established healthy and cooperative relationships with team members and guests (both on and off the clock) to create a safe and inviting atmosphere.

• Capable of conducting extensive tours for visitors and promoting memberships.

• Collaborated with team members to streamline processes and improve overall service efficiency.

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Excellent cleaning skills to ensure the safety of the guests during the COVID-19 pandemic, with no cases originating at the restaurant.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained safety in the restaurant by monitoring alcohol intake and demeanor of customers for the safety of staff and other customers.

• Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
• Reduced food waste by implementing proper storage techniques and inventory management.
• Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
• Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.