J X
Summary
Reliable Service Associate with great communication and interpersonal skills. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer/patient satisfaction. Strong sense of professional responsibility.
Overview
7
7
years of professional experience
Work History
Service Associate
Aritzia
2022.08 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
- Responded to customer calls and emails to answer questions about products and services.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Helped generate sales and identified leads.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Trained and taught 3 new employees in 2023.
Medical Office Receptionist
Corona Health Care Physical Therapy
2016.09 - 2022.04
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Reviewed and sent medical records to other physicians upon request.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Maintained current and accurate medical records for patients.
- Pulled charts and prepared for nurse and doctor assessment.
- Completed patient referrals to other medical specialists.
Education
LaGuardia Community College of The City University of New York
Long Island City, NYAcademy For Careers In Television And Film
Long Island City, NYSkills
- Strong Analytical and Problem-Solving Skills
- Microsoft Outlook
- Customer Service and Support Software
- Records Maintenance
- Critical Thinking
- Adaptable and Flexible
- Bilingual (English and Spanish)
- Appointment Scheduling
- Organization and Time Management
Timeline
Service Associate
Aritzia
2022.08 - Current
Medical Office Receptionist
Corona Health Care Physical Therapy
2016.09 - 2022.04
LaGuardia Community College of The City University of New York
Academy For Careers In Television And Film