Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

James Hammond

Phoenix,AZ

Summary

Software development professional with experience in developing and designing web applications using HTML, CSS, JavaScript, python, java, structured & non-structured databases, Node.js, and React. Adept at developing UI experiences, and backend effective projects.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Greenhouse Manager / Owner

Self-employeed
03.2019 - 03.2023
  • Wrote and distributed customer help information on care for nursery products, watering and sun needs.
  • Created plans to grow nursery and garden center and improved sales volume and profitability.
  • Hired and trained permanent and temporary nursery staff and adjusted levels to account for peak seasons and off-seasons.
  • Ordered plants and nursery merchandise and maintained marketable inventory across seasons.
  • Oversaw growth, planting and maintenance of retail nursery and display gardens.
  • Worked directly with customers as salesperson and role model for entire sales team.
  • Inspected nursery and equipment for signs of disrepair and coordinated repairs and replacements.
  • Wrote and improved SOPs to maintain consistency across shifts and work areas.
  • Performed repairs and preventive maintenance on equipment and property.
  • Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes.
  • Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
  • Budgeted equipment purchases and regular repairs.
  • Oversaw cultivation and harvesting of over 250 pounds in fresh lettuce crops each week.

Team Leader Manager

Grainger Honda
05.2013 - 02.2019
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Led employee relations through effective communication, coaching, training, and development.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Evaluated 15-20 team members performance and coached team members, increasing quality of work and employee motivation.
  • Aligned team goals and objectives with organizational strategy, aiding business growth.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Service Consultant

Hilton Head Mercedes
04.2007 - 01.2013
  • Wrote service orders and updated schedules.
  • Discussed options with clients and determined appropriate plans.
  • Documented payment details and personal information on customer accounts.
  • Applied advanced skills and knowledge of several computer skills on daily basis.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
  • Managed timely and effective replacement of damaged or missing products.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained staff on operating procedures and company services.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Business Development Manager

AMSI Littleton Nissan
01.2003 - 01.2006
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Compiled product and customer data to generate informed profit projections.
  • Represented company and promoted products at conferences and industry events.

Service Consultant

Empire Lakewood Nissan
01.1999 - 01.2003
  • Wrote service orders and updated schedules.
  • Discussed options with clients and determined appropriate plans.
  • Documented payment details and personal information on customer accounts.
  • Provided information about service procedures and expected timelines.

Education

No Degree - Full Stack Web Development, Software Engineer

Colorado Technical University / Coding Dojo
On Line
05.2024

High School Diploma -

Alameda
Lakewood, CO
06.1999

Skills

  • Python Programming
  • JavaScript programming
  • CSS proficiency
  • Team Collaboration
  • Quality Assurance
  • Project Management
  • HTML expertise
  • Security best practices
  • Java programming
  • Responsive design
  • Concept Development

Certification

Full Stack web development Certificate from CTU/ Codingdojo.

Timeline

Greenhouse Manager / Owner

Self-employeed
03.2019 - 03.2023

Team Leader Manager

Grainger Honda
05.2013 - 02.2019

Service Consultant

Hilton Head Mercedes
04.2007 - 01.2013

Business Development Manager

AMSI Littleton Nissan
01.2003 - 01.2006

Service Consultant

Empire Lakewood Nissan
01.1999 - 01.2003

No Degree - Full Stack Web Development, Software Engineer

Colorado Technical University / Coding Dojo

High School Diploma -

Alameda
James Hammond