James Hannon
Stone Mountain,Georgia
Summary
Accomplished Security Specialist with a proven track record at Target, enhancing safety through meticulous risk assessments and effective incident response. Skilled in Python and CCTV monitoring, I excel in fostering a secure environment. My approach has significantly improved joint law enforcement collaborations and guest relations, demonstrating exceptional professionalism and critical thinking. Detail-oriented Security Specialist adept at managing facility and personnel security. Knowledgeable about premises monitoring, CCTV, screening techniques and defensive tactics, demonstrated over two years of retail experience.
Overview
3
3
years of professional experience
Work History
Security Specialist
Target
Atlanta, GA
09.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
- Enhanced overall security by conducting thorough risk assessments and implementing effective security measures.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided safety reports and data analysis to building managers to inform security processes.
- Evaluated new technologies continuously to stay current on emerging trends in the industry, ensuring a proactive approach to potential challenges within the field of security management.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Cultivated a security-conscious company culture by fostering open communication about potential risks and encouraging staff to be vigilant in reporting suspicious activities or concerns.
- Investigated reported incidents thoroughly, determining root causes and implementing corrective actions to prevent recurrence effectively.
Guest Relations Ambassador
Coca-Cola
Atlanta, GA
07.2021 - 09.2022
- Increased repeat business by providing exceptional customer service experiences for each guest.
- Assisted in the development of training materials to improve staff performance and guest relations skills.
- Contributed to increased bookings by maintaining a thorough knowledge of local attractions and offering personalized recommendations to guests.
- Maintained high standards of cleanliness throughout public areas, fostering a welcoming environment for all visitors.
- Promoted efficient communication between departments, resulting in seamless coordination of guest services efforts.
- Served as a vital resource for visitors seeking information on local activities, dining options, and other points of interest, enabling them to get the most out of their trip.
- Developed strong rapport with guests through attentive listening and personalized service.
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues effectively.
- Boosted positive online reviews by consistently exceeding expectations in all aspects of guest services.
- Provided compassionate assistance to guests experiencing personal challenges, such as lost belongings or travel delays, demonstrating genuine care for their wellbeing.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Education
No Degree - Computer And Information Sciences
Georgia State University
Atlanta, GA12.2025
Skills
- Access Control
- Professionalism
- Incident Response
- InfoSec
- Physical Security
- CCTV Monitoring
- Emergency Response
- Policy updates
- Customer Service
- Patrolling
- Security camera monitoring
- Reliability
- Attentive and Observant
- Team Leadership
- Theft Prevention
- Surveillance
- Legible report writing
- Adaptable and Flexible
- Security procedures knowledge
- Attention to Detail
- Time Management
- Computer Skills
- Critical Thinking
- Calm Under Pressure
- Basic functions in Excel
- Computer Coding
- Skilled in Python
- Python Programming Knowledge
- Python Programming Basics
Timeline
Security Specialist
Target
09.2022 - Current
Guest Relations Ambassador
Coca-Cola
07.2021 - 09.2022
No Degree - Computer And Information Sciences
Georgia State University