James Harris
Kissimmee,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director/President/Owner
H&W Enterprises
11.2007 - Current
- Optimized operational processes using analytics tools to address client-specific metrics.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Reported issues to higher management with great detail.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored expenditures to mitigate risk of overages.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Assisted in recruiting, hiring and training of team members.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
- Designed customized training programs to enhance employee skills and improve productivity levels.
- Improved product development efficiency by streamlining processes and implementing agile methodologies.
- Optimized product roadmaps for better alignment with market needs and strategic goals.
Education
MBA - Aviation Management And Operations
Everglades University
Boca Raton, FL07.2023
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO01.2013
Skills
- Staff Development
- Facilities Management
- Team Leadership
- Product Development
- People Management
- Interpersonal Relations
- Performance reviewing
- Expectation setting
- Budget Control
- Work Planning and Prioritization
- Project Management
- Managing Operations and Efficiency
Certification
- Drone, Drone Academy - Aug/2021
- Licensed Boxing - 2015
- Pilot Training - Present
- Certified Tennis Coach, USTA - Present
Timeline
Director/President/Owner
H&W Enterprises
11.2007 - Current
MBA - Aviation Management And Operations
Everglades University
Bachelor of Science - Business Administration And Management
Colorado Technical University