James Harris
Clarksville,TN
Summary
Team member with extensive experience in delivering exceptional customer service. Proven ability to establish rapport through active listening and understanding customer needs. Achieved high rates of one-call resolution, ensuring prompt and efficient service. Recognized for strong work ethic, adaptability, and leadership in customer resolutions and operations.
Overview
3
3
years of professional experience
Work History
Senior Customer Service Advisor
Google
Clarksville, TN
01.2023 - 05.2024
- Provided high level customer service to clients, resolving their queries and complaints in a timely manner.
- Researched customer inquiries using internal databases and resources.
- Assisted customers with product selection and ordering processes.
- Identified customer needs and recommended appropriate solutions.
- Maintained detailed records of customer interactions and transactions.
- Monitored customer feedback to ensure satisfaction with services provided.
- Developed strategies for improving customer service operations and standards.
- Coordinated with other departments to resolve escalated issues or complaints from customers.
- Trained new staff members on company policies, procedures, and best practices related to customer service.
- Assessed customer satisfaction levels through surveys, interviews, and other methods of feedback gathering.
- Managed escalations efficiently while maintaining positive relationships with clients.
- Assisted customers by answering questions, addressing concerns and providing current account information.
Home Furnishing Consultant
American Signature Furniture
Clarksville, TN
06.2024 - 12.2024
- Updated customers on scheduled deliveries of furniture to homes.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.
Office Manager
American Signature Furniture
Clarksville, TN
01.2025 - Current
- Handled Store and Delivery Hib operations from customer confirmations, timeframes, efficient quality customer service resolutions.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Education
High School Diploma -
Jacksonville Highschool
Jacksonville, ILSkills
-Client service excellence
-Team leadership
-Retail operations management
-Delivery and logistics oversight
-Issue resolution
-Sales proficiency
-Professional email communication
-Escalation management
Account management
Customer delivery coordination
Quality assurance
Timeline
Office Manager
American Signature Furniture
01.2025 - Current
Home Furnishing Consultant
American Signature Furniture
06.2024 - 12.2024
Senior Customer Service Advisor
Google
01.2023 - 05.2024
High School Diploma -
Jacksonville Highschool