Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Harwood

Middleburgh,NY

Summary

Dynamic professional with extensive experience in inventory management and customer service, notably at Valley Market. Proven track record in reducing shrinkage and enhancing profitability through effective vendor negotiation and staff training. Recognized for exceptional problem-solving abilities and commitment to health compliance and safety regulations. Reliable team player dedicated to achieving operational excellence.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Reliable Labor Worker comfortable handling physically demanding tasks across long shifts and through problematic weather conditions. Proven resourcefulness and handling of difficult labor projects. Juggles multiple tasks to keep assignment timelines on schedule. Established reputation for punctuality and dedicated work ethic.

Overview

38
38
years of professional experience

Work History

General Laborer

kazkazini Canine kitchen
Middleburgh , New York
03.2019 - Current

Put away incoming frozen delivery and upkeep of the frozen and cooler sections. I performed other tasks as directed by the shop owner .

  • Performed regular cycle counts to maintain accuracy of inventory levels.

Grocery Manager

Valley Market
Middleburgh , NY
08.2018 - 03.2023
  • Implemented new methods for reducing shrinkage and increasing profitability.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all health, safety, and sanitation regulations.
  • Collaborated with vendors to negotiate prices on products and services.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Kitchen Manager

Dunkin Donuts CML
Tampa , FL
10.2014 - 07.2017
  • Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Inspected equipment regularly to identify necessary repairs or replacements.
  • Planned kitchen staff schedules to maximize coverage and encourage collaboration.
  • Ensured compliance with all applicable local, state and federal laws governing food service operations.

Receiving and Selecting

Dunkin Donuts Distribution
Albany , NY
10.2005 - 04.2013
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Recognized by management for providing exceptional customer service.
  • Operated equipment and machinery according to safety guidelines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Night Baker / Assistant Manager

Dunkin' Donuts
Albany, NY
05.1996 - 09.2005
  • Measured and weighed ingredients to prepare dough for recipes.
  • Maintained a clean and safe working environment while adhering to all food safety regulations.
  • Blended ingredients and mixed dough, following recipes.
  • Rolled and kneaded dough in preparation for cutting and shaping.
  • Coordinated supplies, placed orders and managed stock on hand for bakery.

Night Baker

Dunkin' Donuts
Schenectady, New York
02.1987 - 11.1995
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Combined ingredients by hand and with electric mixing equipment.

Education

High School Diploma -

Rensselaer Junior / Senior High
Rensselaer, NY
06-1986

Skills

  • Inventory management
  • Equipment operation
  • Health compliance
  • Safety regulations
  • Quality assurance
  • Customer service
  • Time management
  • Problem solving
  • Vendor negotiation
  • Cycle counting
  • Staff training
  • Problem-solving
  • Heavy lifting
  • Punctuality and reliability
  • Sit down forklift experience
  • Electric pallet jack and pump jack experience

Timeline

General Laborer

kazkazini Canine kitchen
03.2019 - Current

Grocery Manager

Valley Market
08.2018 - 03.2023

Kitchen Manager

Dunkin Donuts CML
10.2014 - 07.2017

Receiving and Selecting

Dunkin Donuts Distribution
10.2005 - 04.2013

Night Baker / Assistant Manager

Dunkin' Donuts
05.1996 - 09.2005

Night Baker

Dunkin' Donuts
02.1987 - 11.1995

High School Diploma -

Rensselaer Junior / Senior High
James Harwood