James Hawkins
San Francisco,California
Summary
Dynamic Assistant General Manager at Landry's Corporate with a strong track record in boosting guest satisfaction and increasing sales. Proven expertise in team leadership and staff training, resulting in enhanced service delivery and operational efficiency. Proficient in inventory management and conflict resolution, contributing to a culture of excellence and staff engagement. Committed to crafting exceptional dining experiences that exceed customer expectations.
Overview
20
20
years of professional experience
Work History
Assistant General Manager
Landry's Corporate- Bubba Gump Shrimp Co
San Francisco, CA
10.2022 - Current
- Promoted to management within this high traffic 12 million dollar per year corporate seafood restaurant
- Educate and excite staff and customers about menu and style of service
- Responsibilities also included guest relations, customer service, sales, and team work
- Provide excellence in guest satisfaction through commitment to 'Do Whatever It Takes Attitude' and the hands-on, lead by example management style
- Utilizes leadership skills to motivate employees
- Observe cost control and labor management
- Inspect establishment and observe workers to establish compliance with occupational, health, and safety standards and liquor regulations
- Confirm paperwork accuracy such as daily sales summary reports, petty cash reimbursement forms, and payroll records and California Predictability Pay compliance
- Ensure customer satisfaction and resolve all customer issues
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Cross-trained existing employees to maximize team agility and performance
- Onboarded new employees with training and new hire documentation
- Managed Bar and beverage
- Including ordering all Liquor, Beer, Wine and Bar supplies
- Manage and coordinate all banquets with the kitchen and the front of the house staff
Server
Bubba Gump Shrimp
Long Beach, CA
03.2021 - 10.2022
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Increased sales significantly by upselling higher-end products to customers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Served food and beverages promptly with focused attention to customer needs
- Used slow periods engage with customers to increase sales and complete side work duties
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Retail Sales
Verizon Wireless
01.2012 - 01.2020
- Employed as a Wireless Voice and Data Consultant in a high traffic retail setting for 10 years
- Educate and excite customers about innovative wireless business solutions
- Prospect, cold-call, and generate new sales leads
- Analyze customer needs and present integrated solutions
- Facilitate completion of customer contracts
- Attend trainings to understand company, market, and industry trends, including all wireless components
- Trained and supervised new employees to use selling strategies and apply best practices
- Built customer loyalty and retention by delivering excellent shopping experiences
Manager
Mills Tavern
Providence, RI
01.2005 - 09.2012
- Promoted from within to take control of the daily restaurant operations, with the mandate to drive continuous improvement through ongoing training, coaching, and operational enhancements
- Areas of leadership included Profit and Loss accountability and reporting, staff scheduling, inventory management, and purchasing
- Created and implemented a highly successful new training program for the waitstaff that significantly improved service delivery and customer satisfaction
- Developed and put in place a comprehensive drug policy for the entire restaurant staff in addition to implementing/ enforcing a No-Smoking policy
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Served food and beverages promptly with focused attention to customer needs
- Cultivated warm relationships with regular customers
Education
Bachelor of Arts - Concepts in Digital Design/ Photography
Rhode Island School of Design
Providence, RI05.2007
Associates of Fine Arts - Photography
Rhode Island School of Design
Providence, Rhode Island01.2006
Skills
- Time Management
- Sales
- Expertise Business Management
- Customer Service and Assistance
- Verbal and Written Communication
- Customer Order Management
- Scheduling
- California Predictability Pay Experience
- Hiring
- Training
- Team Building
- Employee training
- Customer service
- Scheduling management
- Conflict resolution
- Relationship building
- Upselling techniques
- Event coordination
- Menu knowledge
- Inventory management
- Team leadership
- Guest satisfaction
- Cost control
- Sales coaching
- Training and development skill
- Staff development
- Food safety and sanitation
- Staff management
- Employee engagement
- Management team building
Timeline
Assistant General Manager
Landry's Corporate- Bubba Gump Shrimp Co
10.2022 - Current
Server
Bubba Gump Shrimp
03.2021 - 10.2022
Retail Sales
Verizon Wireless
01.2012 - 01.2020
Manager
Mills Tavern
01.2005 - 09.2012
Bachelor of Arts - Concepts in Digital Design/ Photography
Rhode Island School of Design
Associates of Fine Arts - Photography
Rhode Island School of Design