Jodie Berry
West Valley City,UT
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
20
20
years of professional experience
Work History
Assistant General Manager
Buffalo Wild Wings
Orem, Utah
09.2025 - Current
- Assisted in managing daily operations and staff scheduling.
- Oversaw training programs for new employees and ongoing staff development.
- Collaborated with management to implement marketing strategies and promotions.
- Ensured compliance with health and safety regulations during service hours.
- Coordinated inventory management including ordering and stock rotation.
- Monitored customer feedback to enhance service quality and guest experience.
- Facilitated communication between front-of-house and back-of-house teams.
- Developed staff performance evaluations to support career growth initiatives.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock as needed.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Helped team develop specialized projects, events and promotions.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Identified opportunities for cost savings and operational efficiency improvements.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Met business targets with streamlined operations strategies.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
Package Handler Trainer
FedEx Ground
Utah
09.2022 - Current
- Responsible for the physical loading, unloading, and/or sorting of packages by hand, including lifting, pushing, pulling, carrying, and placing, in a safe and efficient manner.
- Package Handlers (PH may be assigned to or rotate through various areas and positions such as Loader, Unloader, Scan Weigh and Key (SWAK), Quality Assurance (QA), Facer.
- In addition to the above general responsibilities and the other duties as assigned by management, the following package handler trainer assignments require specialized training and responsibilities, Training new hires on loading, unloading, and scanning techniques to ensure efficient and safe movement of packages through the operation.
Field Support Supervisor
Voyage Care
10.2017 - 09.2021
- Have overall responsibility for assessing new people entering the supported housing, and the development and implementation of individuals support plans.
- Manage the review and maintenance of all support plans to ensure the ongoing suitability of the support that is being provided, including daily outings, holidays, or recreational pursuits.
- Recording and completing any appropriate documentation to ensure that the individuals' records, observations, or report's results are accurate and informative.
- Providing a comprehensive, high quality general administrative facility for the business including letter writing, minutes taking etc.
- Ensuring that all individuals have up to date MAR charts, in accordance with the company's Administration of Medication Policy, including staff medication competencies and regular audits of Medication records.
- Maintaining compliance and support of staff through coordination and completion of supervision, appraisal and team meetings and spot checks as per Company policy.
- Attending, participating, and contributing to relevant multi-disciplinary meetings for individuals.
- Organize, attend, participate, and contribute to team meetings when required to promote communication within my staff team.
General Manager
Elite Pubs
10.2014 - 10.2017
- Recruiting, training, and supervising staff, managing budgets, maintaining statistical and financial records, planning and problem solving, promoting, and marketing the business, ensuring compliance with health and safety legislation, and licensing laws, serving customers, placing orders, stock-taking and re-stocking, handling administration and paperwork.
- Organizing and promoting social events such as quizzes, karaoke evenings, live music, and live comedy.
- Consulting with customers, employees, suppliers, licensing authorities, sales representatives, and the police.
Regional Manager
Park resorts
02.2010 - 11.2016
- The running of twelve holiday park leisure centers in a southern part of the United Kingdom.
- Conducting Weekly Manager meetings setting targets and goals for them and their staff teams.
- The writing of pool policies/procedures and risk assessments for my assigned swimming pools.
- Conducting the running of Lifeguard courses and assessments to new hires.
- Making sure the Leisure and Activities program is correctly delivered to the highest standards, delivering excellent customer service.
- Recruiting, training, and developing direct reports.
- Taking full responsibility of all revenue streams.
- Planning strategies with the management team to meet seasonal demands of the business.
- Ensuring the safety of customers and team members and the security of all activities and leisure equipment.
Lifeguard
Park Resorts
03.2006 - 10.2009
- Ensuring all swimmers are safe at all times and following all swimming pool rules.
- Making sure the Leisure and Activities program is correctly delivered to the highest standards, delivering excellent customer service.
- Recruiting, training, and developing your direct reports.
- Taking full responsibility of all revenue streams.
- Planning strategies with the management team to meet seasonal demands of the business.
- Ensuring the safety of customers and team members and the security of all activities and leisure equipment, chemicals, the plant room, and pools.
Education
GCSE or equivalent -
Skills
- Management
- Driving
- Sales
- Supervising Experience
- Basic computer skills
- Recruiting
- Manufacturing
- Communication
- Staff management
- Inventory control
- Training and development
- Customer service
- Budget management
- Compliance enforcement
- Performance evaluation
- Operational efficiency
- Team building
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Leadership skills
- Training and development skill
- Team leadership strength
- Budgeting expertise
- Staff development
- Sales techniques
- Operations management
- Team leadership expertise
- Budget control
- Budgeting and cost control
- Vendor relationship management
- Employee scheduling
- Sales forecasting
- Time management abilities
- Employee reviews
- Cost control
Timeline
Assistant General Manager
Buffalo Wild Wings
09.2025 - Current
Package Handler Trainer
FedEx Ground
09.2022 - Current
Field Support Supervisor
Voyage Care
10.2017 - 09.2021
General Manager
Elite Pubs
10.2014 - 10.2017
Regional Manager
Park resorts
02.2010 - 11.2016
Lifeguard
Park Resorts
03.2006 - 10.2009