James Hazel
Bronx,NY
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Ambassador/Security Officer
GARDWORLD
06.2025 - Current
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries promptly, ensuring high satisfaction and loyalty rates.
- Trained new team members on company policies and customer service standards.
- Managed product returns and exchanges, maintaining accurate records in database systems.
- Consistently managed [Number]-person staff, effectively resolving issues, which resulted in top ranking out of [Number] teams.
AMAZON DELIVERY DRIVER
MBMG DSP
01.2023 - 01.2024
- Delivered packages efficiently within designated routes, ensuring timely arrival and customer satisfaction.
- Maintained accurate records of deliveries and pickups, utilizing tracking systems for improved accountability.
- Assisted in training new drivers on safety protocols and operational procedures to enhance team performance.
- Conducted vehicle inspections regularly to ensure compliance with safety regulations and minimize breakdowns.
- Operated light trucks to deliver loads as far as [Number] miles from home location.
Security Officer
NYU Langone Health- Tisch Hospital
05.2022 - 10.2022
- Monitored access control systems to ensure safety and security of hospital premises.
- Conducted routine patrols, identifying and addressing potential security hazards proactively.
- Responded swiftly to emergency situations, coordinating with law enforcement and medical teams effectively.
- Trained new security personnel on policies, procedures, and emergency protocols for enhanced team performance.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Building Service Attendant
NYU Langone
11.2021 - 05.2022
- Routine cleaning of patient rooms, nursing units, offices, clinical areas, waiting areas, lobbies, lounges, restrooms, and corridors in a clean, neat and sanitary manner
- Transports trash and hazardous waste to appropriate disposal area
- Follows all infection control practices including hand washing techniques, Standard Precautions and isolation precautions
- Reports safety hazards as appropriate
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used power scrubbing and waxing machines to scrub and polish floors.
Security Officer Tier I
Mount Sinai Hospital
05.2019 - 03.2020
- Screens and controls employee, patient and visitors entering the premises to determine validity for access
- Conducts building safety patrol to prevent and protect persons and property from theft and unlawful activity
- Responds to fire alarms, hazards, disasters and other emergencies to assist and maintain crowd control
- Safeguards patient valuables deceased and found property for retrieval by owner
Command Center Operation / Security Officer
Beacon Theater/MSG
09.2014 - 03.2020
- Assign post to security officers as they report for duty
- Supervise building Operations during equipment load-in for events
- Monitor CCTV throughout the facility
- Utilize radios to stay in constant communication with security personnel on shift
- Confirm when Contractors, Consultants, Vendors, and Visitors arrive
- Interact with NYPD and FDNY and direct these Agencies to the proper locations
- Operate metal detectors to screen individuals and prevent passage of prohibited articles into restricted areas
- Assisted with crowd control before, during and after events to ensure overall safety of venue and guest
Security Officer
Rockefeller Center
05.2017 - 08.2018
- Enforced Rockefeller policies and procedures regarding guest/public safety
- Monitored and assisted with the removal of EDP's
- Set-up barricades to assist with crowd control during special events
- Assisted tourist and guest in getting to their destination in and around Rockefeller plaza
- Worked closely with NYPD paid detail, the Anti-terrorism and Hercules unit to ensure public safety and trust
Security Officer
PMI Security
05.2013 - 09.2014
- Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft
- Called police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
- Patrolled assigned areas on foot or in a vehicle to ensure personal, building, and equipment were secure
Security/Bouncer
Top Tier Hospitality/KGB Bar
12.2006 - 05.2013
- Maintain high visibility as security risk deterrent
- Monitored people by checking I.D.s and cover charge at the door
- Controlled the situation of fights or accident and personnel
- Deal with patrons to ensure orderliness inside the establishment
- Check identifications to make sure that everyone entering was of legal age
- Maintained overall safety of establishment
Education
General Equivalency Diploma - GED
Vance Granville Community College
Raleigh, NC01.2005
Skills
- Organization
- Communication
- Attention to Detail
- Active Listening
- Flexibility
- Reliability
- Ability to act with urgency in emergency situations
- Excellent communication skills
- Effective in working independently
- High level of integrity
Certification
- NYS Security license
- NYS Fire Guard ( FO-4 FO-3)
- OSHA 30 HOUR: issued 2021-02-29
- Certified CPR
Timeline
Customer Service Ambassador/Security Officer
GARDWORLD
06.2025 - Current
AMAZON DELIVERY DRIVER
MBMG DSP
01.2023 - 01.2024
Security Officer
NYU Langone Health- Tisch Hospital
05.2022 - 10.2022
Building Service Attendant
NYU Langone
11.2021 - 05.2022
Security Officer Tier I
Mount Sinai Hospital
05.2019 - 03.2020
Security Officer
Rockefeller Center
05.2017 - 08.2018
Command Center Operation / Security Officer
Beacon Theater/MSG
09.2014 - 03.2020
Security Officer
PMI Security
05.2013 - 09.2014
Security/Bouncer
Top Tier Hospitality/KGB Bar
12.2006 - 05.2013
General Equivalency Diploma - GED
Vance Granville Community College