James Heapes
Rockford,IL
Summary
Customer-obsessed leader with proven track record of driving operational excellence and developing talent at amazon. driven to enhance operational efficiency and mentoring teams to exceed standards.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Seasonal Process Assistant
Amazon – KRFD
04.2025 - Current
- Leveraged automation to eliminate repetitive tasks, improve consistency, and save at least 1 hour of labor daily. This enabled teams to focus on high-value tasks and deliver superior work.
- Collaborated with the TOM team to reduce internal trailer movements through the strategic utilization of third-party drivers. This significantly expedited trailers staging at dock doors and reduced the workload for the TOM team.
- Introduced and implemented innovative methods to significantly reduce dock associate's downtime, optimizing operational efficiency.
Process Guide
Amazon – KRFD
04.2024 - 04.2025
- Coached 50+ employees on the best practices for maintaining high-quality standards, ensuring a consistent and high-quality output.
- Conducted 3+ audits daily to guarantee compliance with safety regulations and standard operating procedures, proactively addressing potential risks.
- Analyzed and resolved operational bottlenecks, implementing solutions that streamlined workflows and enhanced team efficiency resulting in 500% (5x) less operational downtime measured by blue lights.
Learning Ambassador
Amazon – KRFD
03.2024 - 04.2025
- Fostered a positive and secure learning environment by clearly communicating expectations for standard operating procedures, safety protocols, and quality standards for 75+ new hires.
- Adapted teaching strategies based on feedback from peers and supervisors enabling continuous growth as an educator.
- Provided consistent, targeted coaching and feedback to elevate employee performance and cultivate confidence in their roles for 100+ associates.
Skills
- Team Leadership and Development
- Safety and Quality Control
- Risk Management
- Data-Driven Critical Thinking
- Process Improvement
- Adaptability & Flexibility
Certification
- Jefferson High School 06/2023 – Rockford, IL
- KNETS: Lean Six Sigma, Analyzing Your Site's Health
- Critical Role Training: PIT, TDR, Problem Solve, Escort
Timeline
Seasonal Process Assistant
Amazon – KRFD
04.2025 - Current
Process Guide
Amazon – KRFD
04.2024 - 04.2025
Learning Ambassador
Amazon – KRFD
03.2024 - 04.2025