Summary
Overview
Work History
Education
Timeline
Generic

James Helms

Edwardsville,IL

Summary

Experienced service representative known for building strong customer relationships and delivering exceptional service. Demonstrated expertise in addressing customer concerns and maintaining quality standards, ready to leverage these strengths to enhance customer satisfaction.

Overview

4
4
years of professional experience

Work History

Service Representative

Lou Fusz Ford
Highland, IL
11.2024 - 12.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained productivity and quality standards at all times.
  • Responded to customer calls and emails to answer questions about services and status of jobs.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Established a good customer base from customers that I have dealt with in the past.

Used Referb Shop Manager

Laura Buick-GMC
Collinsville, IL
09.2023 - 10.2024
  • I was the used referb shop manager that helped determine vehicle repair estimates.
  • I also worked with the used car manager to determine vehicle value versus cost of needed repairs to determine if it should be repaired to sell or wholesale.

Sales Representative

Complete Autobody & Towing
Cottleville, MO
03.2022 - 07.2023
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Responded to customer calls and emails to answer questions about services and status of jobs.

Education

No Degree - Automotive Mechanics

Ranken Technical College
St. Louis, MO
03-1974

Timeline

Service Representative

Lou Fusz Ford
11.2024 - 12.2025

Used Referb Shop Manager

Laura Buick-GMC
09.2023 - 10.2024

Sales Representative

Complete Autobody & Towing
03.2022 - 07.2023

No Degree - Automotive Mechanics

Ranken Technical College
James Helms