James Henke
Deer Park
Summary
Dynamic Water Service Specialist with a proven track record at the City of Spokane Water Department, excelling in customer relationship management and problem-solving. Enhanced service delivery efficiency and improved customer satisfaction through effective communication and mentorship, consistently achieving performance metrics and fostering strong client relationships.
Service-focused professional prepared to excel in customer support and service roles. Extensive background in managing customer interactions and resolving issues efficiently. Emphasizes team collaboration and adaptability, with essential skills in communication and problem-solving.
Service professional with strong track record in enhancing customer satisfaction and operational efficiency. Adept at resolving issues promptly, fostering team collaboration, and adapting to changing requirements. Skilled in problem-solving, communication, and multitasking to deliver consistent results. Dependable and focused on achieving high standards in service delivery.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Water Service Specialist
City of Spokane Water Department
02.2012 - Current
- Developed and maintained documentation for service procedures and policies.
- Collaborated with cross-functional teams to enhance service delivery efficiency.
- Led initiatives to improve response times for customer requests and complaints.
- Coordinated community outreach programs to educate residents on water conservation practices.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Inspected equipment to diagnose operational issues.
- Mentored junior staff members on best practices regarding service excellence while modeling exemplary behavior at all times.
Aerospace Ground Equipment Supervisor
Unit States Air Force
10.1997 - 12.2011
- Assisted in conducting inspections of ground support equipment for compliance with safety standards.
- Learned and operated various ground support equipment, ensuring proper functionality and maintenance.
- Supported team in troubleshooting equipment issues, enhancing operational efficiency on the ramp.
- Participated in training sessions to understand safety protocols and equipment handling procedures.
- Helped maintain accurate records of equipment usage and maintenance schedules for accountability.
- Engaged in continuous learning of industry regulations and best practices related to ground equipment operations.
Education
No Degree -
Embry Riddle Aeronautical University (online)
Daytona Beach, FL12-2027
No Degree - Welding
Welding School
Sumter SC 02-2008
Skills
- Customer relationship management (CRM)
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Adaptability and flexibility
- Verbal and written communication
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 9 water department members.
- Achieved Recognition by introducing new steps for installing Large Meters reducing water shut down time.
- Multiple Crews worked and supervised. Construction Crew installing water mainlines. Hydrant Crew Installing New Fire Hydrants, Valve crew in installing large water valves.
Certification
- Certified Water Distribution manager 2, City of Spokane Water Department 2025
- First Aid and CPR/AED Certified - 2025 - Current
- Certified Forklift Operator - 2023 - Current
- CDL Class A w/ Restrictions - 2014-Current
- American Traffic Safety Services Association Certified Flagger - 2025 - Current
- Confined Space Trained OSHA - 2025 - Current\
- HazWhopper Trained 2023 - OSHA
Timeline
Water Service Specialist
City of Spokane Water Department
02.2012 - Current
Aerospace Ground Equipment Supervisor
Unit States Air Force
10.1997 - 12.2011
No Degree -
Embry Riddle Aeronautical University (online)
No Degree - Welding
Welding School