Michael Bennett
Summary
Hard working dedicated Customer Service professional with 28 years of knowledge and experience solving complex and simple solutions in the water utility industry
Overview
37
37
years of professional experience
1
1
Certification
Work History
Water service specialist
Los Angeles Dept. of Water and Power
11.2009 - Current
- As water service inspector run trouble calls for bill complaints, possible leaks, pressure and water quality issues.
- Inspect, test and troubleshoot defective meters.
- Conducting meter replacement program in meters up to 10" in size and appurtenant valves and fittings.
- Handled escalated customer concerns with professionalism, Problem solving skills learned with 28 years of experience in utilities.
- Perform field and shop testing/calibration on large compound and turbine meters. Rebuilding upper measuring elements, 3 years experience operating large, intermediate, and small Mars test racks.
- Temporary supervisor duties when absence of supervisors,Experience conducting safety and tailgate meeting regularly.
- Mentoring junior staff members in more complex situations that arise in field.
Meter Reader
Los Angeles Dept. of Water and Power
01.1997 - 11.2009
- Reading water and Electric meters and field testing for proper operation
- Temporary field supervisor duties
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Educated customers to provide information on energy conservation techniques.
- Trained new meter readers to apply best practices and comply with safety procedures.
- Reporting hazards where found in field
- Utilizing Itron handheld data equipment
Jet Engine Mechanic
US Navy
07.1988 - 07.1992
- Company Overview: US military service
- Worked as jet engine mechanic on A-7 and FA-18 aircraft
- Honorable Discharge
- Demonstrated knowledge of company policies and procedures while providing services
- US military service
Education
High School Diploma -
John F Kennedy high school
Granada hills, Ca06.1988
Skills
- Customer service
- Microsoft outlook
- Building rapport
- Office equipment proficiency
- Team collaboration
- Appointment scheduling
Certification
- T-2 operator, 46895
- D-2 operator, 41579
- SWRCB Certification
- Forklift Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Water service specialist
Los Angeles Dept. of Water and Power
11.2009 - Current
Meter Reader
Los Angeles Dept. of Water and Power
01.1997 - 11.2009
Jet Engine Mechanic
US Navy
07.1988 - 07.1992
High School Diploma -
John F Kennedy high school
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