James Hernon
La Grange,Illinois
Summary
Enthusiastic educator and former Naval Officer transitioning from the classroom and eager to deliver exceptional, individualized customer experiences as a Rivian Product Guide III. Proven ability to educate and engage diverse audiences on complex topics, combined with specialized training in retail operations, logistics, and financial management. Passionate about Rivian's mission and ready to create engaging experiences, schedule demo drives, support deliveries, and facilitate positive and inclusive interactions that turn prospects into loyal owners.
Overview
35
35
years of professional experience
Work History
Social Studies Teacher
Lyons Township High School
La Grange, Illinois
01.2002 - Current
- Educated and engaged over 100 diverse students annually on complex topics in U.S. History, World History, Global Relations, Civics, and Contemporary Issues.
- Built relationships with students, parents, and colleagues, creating positive, inclusive, high-energy environments - skills transferable to delivering intuitive, innovative interactions and exceptional customer experiences.
- Expertly explained complex information to diverse audiences, adapting communication style to ensure understanding, confidence, and engagement - directly applicable to educating customers on Rivian vehicle technology, features, and mission.
Classroom Teacher & Football Coach
St. John's High School
Washington, DC
01.1999 - 01.2001
- Designed and facilitated dynamic classroom presentations and athletic training.
Supply Corps Officer
United States Navy
Hawaii, Georgia, and Washington, DC
01.1991 - 01.1997
- Received training in logistics, food service, retail operations, payroll, and financial management.
- Managed substantial research and development budgets worth millions of dollars for the United States Naval Nuclear Propulsion Program.
Education
M.A. - Humanities
Georgetown University
Washington, DC05-1996
B.A. - English Literature; History
University of Notre Dame
Notre Dame, Indiana05-1991
Skills
- Customer Experience & Engagement
- Product Education & Demonstration
- Event Coordination & Operational Support
- Public Speaking
- Complex Concept Explanation
- Leadership & Team Motivation
- Google Workspace - Daily professional use
- CRM & POS Systems - Rapid learner with proven adaptability to new digital tools
Timeline
Social Studies Teacher
Lyons Township High School
01.2002 - Current
Classroom Teacher & Football Coach
St. John's High School
01.1999 - 01.2001
Supply Corps Officer
United States Navy
01.1991 - 01.1997
M.A. - Humanities
Georgetown University
B.A. - English Literature; History
University of Notre Dame