James B Herrera
Albuquerque,US
Summary
Dedicated legal researcher and policy analyst with a strong background in criminal justice, forensic psychology, and public policy research. Proven ability to conduct in-depth research on federal budget priorities, legal frameworks, and economic justice. Skilled in policy analysis, investigative research, and advocacy, collaborating with legal professionals and community organizations to drive systemic change. Detail-oriented, organized, and meticulous employee who works at a fast pace to meet tight deadlines. An enthusiastic team player ready to contribute to company success.
Overview
4
4
years of professional experience
Work History
Technical Support Specialist
Concentrix
04.2022 - 03.2024
- Conducted in-depth research on federal budget allocations, criminal justice funding, and social policy impacts, aligning with the objectives of the National Priorities Project.
- Drafted legal arguments and policy briefs addressing issues related to housing stability, economic justice, and forensic psychology in legal proceedings.
- Collaborated with local advocates and legal professionals to identify systemic challenges in housing rights and economic disparities.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Customer Advisor II
Concentrix
04.2020 - 08.2020
- Researched and resolved complex customer and technical issues efficiently.
- Maintained detailed records of customer interactions and solutions to enhance service strategies.
- Applied analytical problem-solving skills to troubleshoot and resolve high-level inquiries.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
08-2025
Associate of Science - Criminal Justice (Honors)
Southern New Hampshire University
10-2024
Skills
- Proficient in reading court minute entries, reviewing case files, and interpreting legal terminology
- Data Entry & Documentation – Experienced in maintaining accurate and detailed records in research databases
Legal Research & Analysis –
- Court Procedure Knowledge – Familiar with legal filing systems, investigative processes, and public records searches
- Independent Work & Confidentiality – Proven ability to work remotely with minimal supervision while handling sensitive information securely
- Technical Proficiency – Skilled in online research, investigative databases, and case management tools
Coursework
- Principles of Management, BA2133, Explored leadership strategies, decision-making processes, and effective team management techniques.
- Principles of Marketing, BA2222, Gained insights into customer behavior, market research, and strategies for product promotion and branding.
- Ethics in Business, BA2281, Studied ethical decision-making, corporate social responsibility, and sustainable business practices.
- Business Law, BA2240, Examined legal principles affecting businesses, including contracts, employment law, and regulatory compliance.
- Business Professionalism, BA1131, Focused on professional communication, business etiquette, and fostering a positive workplace culture.
Affiliations
- International Association of Crime Analysts (IACA) - Member Since 07/15/2024
- National Society of Leadership and Success (NSLS) - Member Since 03/29/2024
Timeline
Technical Support Specialist
Concentrix
04.2022 - 03.2024
Customer Advisor II
Concentrix
04.2020 - 08.2020
Bachelor of Science - Psychology
Southern New Hampshire University
Associate of Science - Criminal Justice (Honors)
Southern New Hampshire University
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