James Herron
Columbia,SC
Summary
Experienced IT Field Technician with a strong background in network troubleshooting, hardware setup, and software installation. Recognized for being highly efficient, meeting tight deadlines, and delivering reliable solutions. Known for clear communication, solid problem-solving skills, and a customer-focused approach that helps improve service quality and client satisfaction. Skilled at resolving technical issues on the spot and streamlining equipment setup and deployment.
Overview
10
10
years of professional experience
Work History
Network Administrator
SCDHHS
Columbia, SC
06.2023 - Current
- Minimized downtime by swiftly addressing client service requests.
- Configured, installed, and tested workstations, laptops, printers, and peripherals.
- Conducted remote diagnostics with specialized tools to identify system issues.
- Established user accounts in Active Directory while maintaining data integrity.
- Resolved inquiries related to computer software or hardware operations.
Help Desk Specialist
Sumter Utilities
05.2017 - Current
- Remotely install and configure software, Maintain Inventory of PC’s, iPad, and mobile devices, Fix issues with Outlook Software, Reset and unlock users on Active Directory, Prepare items and technologies needed for in office presentation's and meetings, Maintain office equipment along with the network, Diagnose and troubleshoot PC/hardware/Windows issues
Fabricator & Forklift Operator
Stone Quarters LLC.
05.2015 - 05.2017
- Head of shipping and receiving, Main distributor of work orders and blueprints, Cut granite and marble slab to size and design according to pre-drafted specifications, In charge of organizing slab and slab-remnant storage on the yard, Operate forklift according to company need, including load and offload delivery, Maintain forklift maintenance and operations.
Education
Engineering Graphics
University of South Carolina
05.2010
Diploma - General Education
Sumter High School
05.2008
Skills
- Technical support and troubleshooting
- Active Directory administration
- Software installation and configuration
- Remote diagnostics and hardware setup
- Team collaboration and communication
- Mobile device management
References
References available upon request.
Timeline
Network Administrator
SCDHHS
06.2023 - Current
Help Desk Specialist
Sumter Utilities
05.2017 - Current
Fabricator & Forklift Operator
Stone Quarters LLC.
05.2015 - 05.2017
Engineering Graphics
University of South Carolina
Diploma - General Education
Sumter High School
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