James Hickey
Brick,NJ
Summary
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
12
12
years of professional experience
Work History
Field Service Technician
Canon USA
Burlington, NJ
04.2025 - Current
- Performed routine maintenance on various printer models to enhance performance and reliability.
- Diagnosed and repaired printer hardware issues to ensure optimal functionality.
- Assisted customers in understanding printer features and resolving operational concerns effectively.
- Managed inventory of parts and supplies, ensuring availability for timely repairs.
- Maintained a safe work environment by adhering to company policies as well as local regulations regarding the handling of potentially hazardous materials found in some printing applications.
- Led team initiatives focused on enhancing customer satisfaction through efficient service delivery.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $5000.
Field Technician
Metertek
Kenilworth, NJ
09.2023 - 10.2024
- Led the execution of a new project, serving as the primary liaison between the business and the township.
- Install and replace residential and commercial water meters, ensuring accurate operation and compliance with standards.
- Conduct leak detection during installations to identify and resolve plumbing issues, enhancing system efficiency.
- Calibrate new meters for precise measurements and adherence to regulatory standards.
- Document installation details and interact with customers to address concerns and provide excellent service.
- Conducted installation and maintenance of advanced metering infrastructure.
Field Technician
Ultimate Drain Cleaning
Monroe, NJ
04.2023 - 09.2023
- Oversaw the company's strategic entry into a new area, ensuring all resources and support were in place for success.
- Conducted installation and replacement of equipment components, while performing routine field maintenance.
- Executed root-cause analyses to diagnose system issues, identifying broken or clogged sewer lines through cable examination.
- Adhered to corporate safety and security regulations, ensuring compliance and fostering trust within the organization.
- Diagnosed and resolved technical issues in field equipment efficiently.
Laborer
Hallen Construction
Queens, NY
04.2014 - 04.2023
- Loaded and unloaded trucks, efficiently preparing and relocating project materials.
- Operated equipment in compliance with safety protocols, and executed tasks such as wall demolition, replacement, and construction.
- Assisted in gas utility projects by discontinuing outdated services and installing new systems.
- Assisted in site preparation, ensuring compliance with safety regulations and project specifications.
- Supervised junior laborers, providing training on safety procedures and best practices for task execution.
- Improved worksite efficiency by maintaining clean and organized work areas.
Education
High School Diploma - General Education
Roselle Catholic
Roselle, NJ05-2009
Skills
- Leadership
- Knowledge of Federal and State Laws
- Knowledgeable in Construction Safety
- Experience With Multiple Underground Utilities
- Critical Thinking Skills
- Customer Service
- Communication Skills
- First Aid & CPR
- Field repairs
- Positive attitude
- Troubleshooting and repair
- Teamwork and coordination
Timeline
Field Service Technician
Canon USA
04.2025 - Current
Field Technician
Metertek
09.2023 - 10.2024
Field Technician
Ultimate Drain Cleaning
04.2023 - 09.2023
Laborer
Hallen Construction
04.2014 - 04.2023
High School Diploma - General Education
Roselle Catholic