James Hiers
Raleigh,NC
Overview
9
9
years of professional experience
Work History
Senior Client Manager - Mid Market Acquisition
Lenovo
Raleigh, NC
03.2024 - Current
- Developing and maintaining relationships with key clients and business partners to acquire new business, ensure customer satisfaction and retention.
- Scheduling regular meetings with new and existing clients to qualify leads and identify areas of improvement in service delivery.
- Daily prospecting via cold outreach on various platforms.
- Presenting Deal Review and Quota Attainment plan to leadership on a bi-weekly basis.
- Selling entire portfolio of Lenovo solutions from mobile workstations to infrastructure and security software.
- ** Achieved 150% of quota by EOY 2024 **
- ** Exceeded quota every quarter to date in role
Account Executive
Insightsoftware
Raleigh, NC
07.2023 - 02.2024
- Managed full sales cycle of financial and operational reporting software with C-Suite executives.
- Prospected into Commercial accounts using NetSuite and Sage as their primary ERP.
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Utilized CRM to collect, organize and manage sales data and customer information.
- ** Top ranked Commercial AE in Closed Won Opportunities for North America**
- **Achieved 145% of 2023 quota**
- **Achieved 125% of 2024 plan **
Business Development Representative
Insightsoftware
Raleigh, NC
02.2023 - 06.2023
- Utilized robust tech stack to prepare talking points for cold outreach.
- Identified common pain points of finance teams using various ERPs.
- Created over 300k of net new pipeline.
- **Achieved and surpassed quota of 10 meetings booked with C-Suite level executives every month in role.**
- **Ranked number 1 outbound BDR globally in meetings scheduled and outreach activity.**
Showroom Sales Associate
Ferguson Enterprises LLC
Raleigh, NC
07.2022 - 01.2023
- Coordinated with various vendors, manufacturers and freight carriers to ensure the clients budget and project deadlines are met.
- Developed strong customer relationships to encourage repeat business.
- Maintained knowledge of promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracked for problem resolution.
- **Ranked in top 5 Nationwide Gross Profit Sales for CSR and top 20 overall.**
- **On track to be in top 5% of annual gross profit by year end.**
Inside Sales Representative
Ferguson Enterprises LLC
Raleigh, NC
11.2021 - 06.2022
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Cultivated and strengthened customer relationships (B2B) to drive revenue growth.
- Liaised between various vendor sales representatives and client accounts to increase margins.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Listened to customer needs to identify and recommend best products and services.
- **Ranked in top 5 for gross sales in the Southeast.**
Counter Sales Associate
Ferguson Enterprises LLC
Raleigh, NC
12.2020 - 10.2021
- Conducted in person sales with local plumbing companies.
- Concentrated on selling raw materials, piping, couplings, water heaters and other plumbing supplies.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
Warehouse Associate
Ferguson Enterprises LLC
RALEIGH, NC
06.2020 - 11.2020
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Construction Worker
A Vinyl Works
Raleigh, North Carolina
07.2019 - 05.2020
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Used picks and shovels to dig, spread and level dirt and gravel.
Sales Consultant
Solarize Financial
Charleston, SC
01.2019 - 06.2019
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Advised on the financing of each system per the clients’ income and loan preference.
Salesperson
David’s Dillema
Charleston, SC
01.2017 - 01.2019
- Ran and managed a booth in the Historic Charleston City Market.
- Engaged with customers from all over the world to sell handcrafted goods and jewelry made in Latin America and South East Asia.
- Opened and closed the business every day and re-ordered merchandise as needed.
Education
Bachelors - International Relations and Affairs
College of Charleston
Charleston, SCMasters - International Economics
North Carolina State University
Raleigh, NCSkills
- Lead Generation / Prospecting
- Solution Demonstration
- Pain Identification
- Contract Negotiation and Closing Tactics
- Strategic Account Development
- Sales Cycle Management
- All Microsoft Programs
- Multi-CRM Utilization
- Pipeline Accuracy
- Multi Solution Sales - Datacenter, PC, Software, Services
- B2B & B2C
- Team Collaboration
- Time Management
- Problem Resolution
- Identifying Market Trends
Timeline
Senior Client Manager - Mid Market Acquisition
Lenovo
03.2024 - Current
Account Executive
Insightsoftware
07.2023 - 02.2024
Business Development Representative
Insightsoftware
02.2023 - 06.2023
Showroom Sales Associate
Ferguson Enterprises LLC
07.2022 - 01.2023
Inside Sales Representative
Ferguson Enterprises LLC
11.2021 - 06.2022
Counter Sales Associate
Ferguson Enterprises LLC
12.2020 - 10.2021
Warehouse Associate
Ferguson Enterprises LLC
06.2020 - 11.2020
Construction Worker
A Vinyl Works
07.2019 - 05.2020
Sales Consultant
Solarize Financial
01.2019 - 06.2019
Salesperson
David’s Dillema
01.2017 - 01.2019
Bachelors - International Relations and Affairs
College of Charleston
Masters - International Economics
North Carolina State University