James Hill
Norristown,PA
Summary
Dynamic IT Manager with extensive experience at The TASA Group Inc., excelling in IT project management and network troubleshooting. Proven track record in enhancing operational efficiency and managing diverse teams. Adept at implementing security protocols and fostering strong customer relationships, driving success in fast-paced environments.
Overview
42
42
years of professional experience
Work History
IT Manager/Supervising Manager
The TASA Group Inc
Trooper , PA
11.1989 - 12.2024
- Started in the mailing facility in 1989 and became the supervisor of the mail facility a year and a half later.
- Handle shipping & receiving and maintaining inventory.
- Worked with Mail-manager program and other mailing programs, software, equipment and machinery.
- Drove box trucks, caravans and cargo vans to make deliveries of the mail.
- Promoted to IT manager after completing a semester in Computer Science.
- Promoted to manager of the Investigated Experts Support Dept.
- Required to do in-depth research on experts backgrounds to verify their credentials.
- Managed the Operation Support Staff Dept and Informational Technology Dept.
- Evaluated emerging trends in information technology to recommend upgrades or improvements.
- Trained staff members on various aspects of computer usage and software applications.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
Package Handler
FedEx
09.2023 - 10.2024
- Working as a Package Handler (Part-Time).
- Organized packages according to type, size, destination, and other specifications.
- Collaborated with team members on tasks such as sorting mail into designated bins.
Security Officer
Johnson's Security
01.2012 - 01.2022
- Traveled to many different states covering functions such as conventions and events.
- Worked with Presidents Obama & Bush.
- Participated in The Black Future Engineers events in Kansas City, Pittsburgh & Colorado.
- Involved in ABA Convention in Washington DC.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Maintained accurate logs of all security related activities.
- Investigated all reported incidents of theft or vandalism on premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Responded to alarms and conducted investigations as required.
- Provided escorts for visitors as needed throughout the facility.
- Assisted in the development and implementation of security policies and procedures.
- Assisted with crowd control during large events held at the facility.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
Loss Prevention Officer
Macy's
King Of Prussia, PA
01.2012 - 01.2019
- Worked as a Loss Prevention officer (Part-Time). Assisted with crowd control during large events held at the facility.
- Developed relationships with local law enforcement agencies to facilitate information sharing regarding criminal activity.
- Participated in the development of operational strategies for reducing shrinkage levels.
- Prepared daily reports detailing any incidents that occurred during shift hours.
- Collaborated with store personnel on the execution of security plans during special events.
- Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.
- Analyzed video surveillance footage to identify potential criminal activity.
- Implemented effective methods for deterring shoplifters from entering premises.
Hardware Department Associate
Wal-Mart
Trooper, PA
01.2004 - 01.2012
- Worked in the Hardware Dept, among other departments.
- Assisted in loss prevention periodically (part-time).
- Organized merchandise displays and shelves to ensure product availability.
- Adhered to all safety procedures when handling hazardous materials or equipment.
Loss Prevention Officer
JC Penny's
King of Prussia, Pennsylvania
01.1998 - 12.2004
- Worked in Loss Prevention (Part-Time).
- Developed relationships with local law enforcement agencies to facilitate information sharing regarding criminal activity.
- Participated in the development of operational strategies for reducing shrinkage levels.
- Prepared daily reports detailing any incidents that occurred during shift hours.
- Collaborated with store personnel on the execution of security plans during special events.
- Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.
- Performed regular security audits to ensure policies are being followed correctly.
- Analyzed video surveillance footage to identify potential criminal activity.
- Implemented effective methods for deterring shoplifters from entering premises.
Correctional Officer
Montgomery County Correctional Facility
Eagleville, Pennsylvania
04.1983 - 04.1989
- Worked as a first shift correctional officer.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Inspected cells and conducted random searches of common areas.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Inspected cells and other areas for contraband and safety hazards.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
Education
Computer Science -
Montgomery County Community College
05.2015
2nd tier -
Tabernacle Bible Institute
Norristown, PA12.2007
High School -
Bayonne High School
Bayonne, New Jersey12.1980
Skills
- Network troubleshooting
- Database management
- Security protocols
- Cloud computing
- IT project management
- Customer relationship management
Community Service
- Coached a girl's youth basketball team, Norristown, PA
- Assisted with a boy's peewee football team, Norristown, PA
- Member of Tabernacle Harvest Church, Pottstown, PA, 2004
Timeline
Package Handler
FedEx
09.2023 - 10.2024
Security Officer
Johnson's Security
01.2012 - 01.2022
Loss Prevention Officer
Macy's
01.2012 - 01.2019
Hardware Department Associate
Wal-Mart
01.2004 - 01.2012
Loss Prevention Officer
JC Penny's
01.1998 - 12.2004
IT Manager/Supervising Manager
The TASA Group Inc
11.1989 - 12.2024
Correctional Officer
Montgomery County Correctional Facility
04.1983 - 04.1989
Computer Science -
Montgomery County Community College
2nd tier -
Tabernacle Bible Institute
High School -
Bayonne High School
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