James Hinds
BRONX,NY
Summary
Dynamic Guest Advocate with a proven track record at Target, excelling in customer service and complaint resolution. Leveraging exceptional communication and empathy, I enhance guest experiences and drive sales through effective cross-selling. Committed to maintaining high standards of service, I thrive in fast-paced environments while ensuring guest satisfaction.
Overview
2026
2026
years of professional experience
Work History
Guest Advocate
Target
123 W 125th St
2024 - Current
- Assisted guests with inquiries, ensuring a positive shopping experience.
- Engaged customers through effective communication and active listening skills.
- Managed checkout processes efficiently, minimizing wait times for guests.
- Collaborated with team members to maintain store cleanliness and organization.
- Resolved guest concerns promptly, enhancing overall customer satisfaction.
- Educated guests on promotions and product offerings to boost sales opportunities.
Guest Advocate
Old Navy, Gap
Bay Plaza
2023 - 2024
- Supported inventory management by restocking shelves and maintaining product displays.
- Adapted quickly to shifting priorities during peak shopping hours, maintaining service quality.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
Daycare Assistant
SYEP
New York, NY
2022 - 2023
- Assisted in implementing daily activities and lesson plans for children, fostering a supportive learning environment.
- Monitored children's behavior and provided guidance to ensure safety and compliance with daycare policies.
- Supported lead educators in preparing educational materials, enhancing classroom engagement and participation.
- Developed positive relationships with parents through regular communication about children's progress and activities.
Box Office Associate
PostNet
Pelham, NY
2021 - 2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with ticket inquiries and resolved issues promptly.
- Maintained accurate records of sales and inventory levels.
- Collaborated with team members to enhance customer service experiences.
- Developed knowledge of event schedules to provide informed recommendations.
- Implemented organization strategies for efficient box office operations.
Education
High School Diploma - Criminal Justice
BMCC
Chambers St06.2028
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Complaint handling
- Cross-selling proficiency
- Customer service
- Detail-oriented
Timeline
Guest Advocate
Target
2024 - Current
Guest Advocate
Old Navy, Gap
2023 - 2024
Daycare Assistant
SYEP
2022 - 2023
Box Office Associate
PostNet
2021 - 2022
High School Diploma - Criminal Justice
BMCC