James Hodge
Omaha,NE
Summary
Deadline-driven Graphic Designer focused on overseeing projects from concept through final delivery. Successfully creates brand messages, strategies and key graphic productions. Resourceful and hardworking with vendor sourcing expertise and empowering leadership skills illustrated over 5 years of industry success.
Overview
5
5
years of professional experience
Work History
Communications Specialist
Travelex Insurance Services
Omaha, NE
01.2022 - Current
- Answered client queries and complaints to provide strong customer service.
- Cultivated productive relationships with major businesses, securing profitable partnerships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered basic technical support for clients on wide range of company products.
Customer Solutions Specialist
Travelex Insurance Services
Omaha, Nebraska
05.2019 - 01.2022
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction, and offering excellent support and tailored recommendations to address needs.
- Managed between 35-60 calls per day consistently
- Recommended products to customers, thoroughly explaining details.
- Met all customer call guidelines including service levels, handle time and productivity.
- Cross-trained and backed up other customer solutions specialists.
- Maintained up-to-date knowledge of product and service changes.
Research Assistant
Homebuyers Incorporated
Omaha, NE
05.2017 - 11.2018
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Monitored 278 newspaper publications for foreclosure sale information
- Planned, modified and executed research techniques, and procedures.
- Scanned documents and saved in database to keep records of essential organizational information.
- Added documents to file records and created new records to support filing needs.
- Executed data verification to detect errors.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Education
Bachelors Of Continuing Studies - Studio Art/Graphic Arts
University Of Nebraska At Omaha
Omaha, NE2018
Skills
- Graphic design
- Adobe Creative Suite
- Able to lead and communicate effectively within large or small groups
- High proficiency in organization and multi-tasking
- Customer relationships
- Digital and traditional illustration
- Visual design
- Logo design
- PC and Mac platforms
- Image manipulation
Websites
Graphic Design Projects
- Worked with local comic book publishers to create promotional materials for upcoming series
- Designed promotional publications for local artists and playwrights for their shows
- Designed company-wide name tags and labels for Eleven Talents, a foreclosure acquisition company in Omaha, NE
- Currently designing t-shirts for Legend Comics, a local comic book company
Timeline
Communications Specialist
Travelex Insurance Services
01.2022 - Current
Customer Solutions Specialist
Travelex Insurance Services
05.2019 - 01.2022
Research Assistant
Homebuyers Incorporated
05.2017 - 11.2018
Bachelors Of Continuing Studies - Studio Art/Graphic Arts
University Of Nebraska At Omaha