James Holley
Tucker,GA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
43
43
years of professional experience
Work History
TDM Rehome Manger-Technical Consultant
AT&T
11.2015 - 10.2021
- Managed and motivated employees to be productive and engaged in TDM Rehome Designs and Circuits provisioning.
- Developed and maintained relationships with internal and external customers with TDM Rehome Projects to ensure rehomes were completed in a timely manner.
- Create and manage TDM Rehome Projects, ensuring the projects are scheduled and completed in a timely manner.
- Managed TDM ISDN D channel requests provided by the TDM Rehome Group. Along with providing support to the TDM Provisioning group supporting Retail customers.
ATT Network Connection (ANC)
AT&T
03.1999 - 11.2015
- CSDG Assembler-Designer support for ANC Wholesale Customers in all design aspects.
- ANC TDM circuits Provisioning and Maintenance Technicians supports.
- Streamline processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Served as a liaison between ATT-ANC technical Provisioning Team, Produce Team and ANC wholesale Customers to ensure alignment on project objectives and deliverables.
CSDG Engineering Assembler-Designer SME
AT&T
07.1996 - 03.1999
- Provided Subject Matter Expect(SME)support for CSDG Assembler-Designer in all aspects of Engineering Designs and assembling TDM circuits
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
- Teamed with TDM Technician SME to ensure TDM circuits design meets all specific Customer requirements.
CSDG Engineering Assembler -Designer
AT&T
02.1983 - 07.1996
- Process Access related orders (ASR)from customer's request sent to Local Exchange Companies(LEC's).
- T1/TDM Circuit design to support Access related orders.
- Collaborated with team members to improve production processes and maintain quality standards.
- Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
Records Clerk Data Engineering Designer
AT&T
12.1978 - 02.1983
- Assisted with data entry and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of records.
- Generated reports from database systems to track records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations
- Enhanced accuracy in data tasks and processing data reports.
Education
No Degree - Architecture
Southern Tech
Marietta, GASkills
- Collaborative team management
- Complex Problem-solving
- Decision-making
- Effective time management
Timeline
TDM Rehome Manger-Technical Consultant
AT&T
11.2015 - 10.2021
ATT Network Connection (ANC)
AT&T
03.1999 - 11.2015
CSDG Engineering Assembler-Designer SME
AT&T
07.1996 - 03.1999
CSDG Engineering Assembler -Designer
AT&T
02.1983 - 07.1996
Records Clerk Data Engineering Designer
AT&T
12.1978 - 02.1983
No Degree - Architecture
Southern Tech
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