James Holloman
E
Tifton,Ga.
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service and support position. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
36
36
years of post-secondary education
Work History
Telecommunications Field Technician
Verizon Communications Inc
New York, NY
09.1996 - Current
- Kept detailed records of field measurements and data.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Utilized safety practices with no complaints or accidents.
- Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Delivered high-quality work by diligently following standard operating procedures.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Communicated with customers to provide updates, gather information and resolve issues.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Calibrated new and existing equipment for optimal performance.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Read and interpreted technical manuals and schematics to understand systems design and operations.
- Worked with diverse types of weather and ground conditions.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Liaised with internal departments to optimize productivity and efficiency.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Education
Regent Diploma - Electrical Engineering
Brooklyn Technical High School
Brooklyn, NY 06.1984 - 06.1987
Business Management
Borough of Manhattan Community College of The City University of New York
New York, NY 08.1987 - 06.2020
Skills
Technical Analysis
Project Management
Diagnostics and troubleshooting
Customer Relations
Organization and Time Management
Good Telephone Etiquette
Written Communication
Multitasking Abilities
Self-Motivated
Timeline
Telecommunications Field Technician
Verizon Communications Inc
09.1996 - Current
Business Management
Borough of Manhattan Community College of The City University of New York
08.1987 - 06.2020
Regent Diploma - Electrical Engineering
Brooklyn Technical High School
06.1984 - 06.1987