James Holloman

Telecommunications Field Technician

Verizon Communications Inc

New York, NY

09.1996 - Current

Kept detailed records of field measurements and data.
Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
Utilized safety practices with no complaints or accidents.
Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
Collaborated with other field technicians to resolve complex technical issues.
Identified potential problems and prevented equipment failure through performing regular equipment inspections.
Delivered high-quality work by diligently following standard operating procedures.
Prepared and submitted reports to document work performed and provide progress updates to management.
Communicated with customers to provide updates, gather information and resolve issues.
Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
Calibrated new and existing equipment for optimal performance.
Communicated with supervisor to report progress, discuss issues and seek guidance.
Enacted successful repairs by applying technical skills and operations knowledge.
Read and interpreted technical manuals and schematics to understand systems design and operations.
Worked with diverse types of weather and ground conditions.
Diagnosed and repaired problems with electrical and mechanical systems.
Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Liaised with internal departments to optimize productivity and efficiency.
Demonstrated to customers proper methods for operating equipment after it had been installed.