Sergey Novak
East Greenwich,RI
Summary
Telecommunications Field Technician with a proven track record at Windstream Communications, excelling in equipment installation and technical support. Recognized for enhancing system performance through meticulous maintenance and root-cause analysis. Adept at problem-solving and prioritizing tasks, ensuring high customer satisfaction and safety adherence in all projects.
Overview
30
30
years of professional experience
Work History
Telecommunications Field Technician
Windstream Communications
Westborough, MA
07.2010 - 06.2025
- Installed, maintained and repaired telecommunications system equipment for small business and large enterprise customers
- Promoted and sold company products and features based on customer's needs
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
Production Support Specialist
Invision Learning
Southborough, MA
08.2008 - 06.2009
- Developed E-Learning coursed in a team-oriented production environment
- Clients included successful companies such as: Fidelity, Sikorsky, DealerTrack and LoJack
- Enhanced production efficiency by streamlining processes and implementing best practices.
- Optimized resource utilization by analyzing workloads and reallocating resources as needed to meet deadlines.
- Managed multiple projects simultaneously under tight deadlines while maintaining high levels of accuracy
- Developed Company Website
NCO, Team Leader
USMC Camp Lejuene
Jacksonville, NC
03.1995 - 03.1999
- Performed NCO duties, infantry team leader
- Earned various awards for excellent service
- Honorably discharged
Education
Web Development
New England Institute of Technology
East Greenwich, RI12-2008
Skills
- Equipment installation
- Technical support
- Network connectivity
- Equipment maintenance
- Root-cause analysis
- Hardware repair
- Diagnostic testing
- Technical analysis
- Problem-solving
- Attention to detail
- Following safety practices
Timeline
Telecommunications Field Technician
Windstream Communications
07.2010 - 06.2025
Production Support Specialist
Invision Learning
08.2008 - 06.2009
NCO, Team Leader
USMC Camp Lejuene
03.1995 - 03.1999
Web Development
New England Institute of Technology