Sergey Novak
East Greenwich,RI
Summary
Telecommunications Field Technician with a proven track record at Windstream Communications, excelling in equipment installation and technical support. Recognized for enhancing system performance through meticulous maintenance and root-cause analysis. Adept at problem-solving and prioritizing tasks, ensuring high customer satisfaction and safety adherence in all projects.
Overview
30
30
years of professional experience
Work History
Telecommunications Field Technician
Windstream Communications
07.2010 - 06.2025
- Installed, maintained and repaired telecommunications system equipment for small business and large enterprise customers
- Promoted and sold company products and features based on customer's needs
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
Production Support Specialist
Invision Learning
08.2008 - 06.2009
- Developed E-Learning coursed in a team-oriented production environment
- Clients included successful companies such as: Fidelity, Sikorsky, DealerTrack and LoJack
- Enhanced production efficiency by streamlining processes and implementing best practices.
- Optimized resource utilization by analyzing workloads and reallocating resources as needed to meet deadlines.
- Managed multiple projects simultaneously under tight deadlines while maintaining high levels of accuracy
- Developed Company Website
NCO, Team Leader
USMC Camp Lejuene
03.1995 - 03.1999
- Performed NCO duties, infantry team leader
- Earned various awards for excellent service
- Honorably discharged
Education
Web Development
New England Institute of Technology
East Greenwich, RI12-2008
Skills
- Equipment installation
- Technical support
- Network connectivity
- Equipment maintenance
- Root-cause analysis
- Hardware repair
- Diagnostic testing
- Technical analysis
- Problem-solving
- Attention to detail
- Following safety practices
Timeline
Telecommunications Field Technician
Windstream Communications
07.2010 - 06.2025
Production Support Specialist
Invision Learning
08.2008 - 06.2009
NCO, Team Leader
USMC Camp Lejuene
03.1995 - 03.1999
Web Development
New England Institute of Technology
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