Richard D Castro
Hesperia,CA
Summary
Accomplished Sr Telecommunications Field Technician from Worldwide Tech Services, known for exceptional skills in Network Troubleshooting and Customer Relations. Expert in enhancing system reliability and user satisfaction through effective diagnostics, equipment installation, and performance optimization. Proven track record in reducing downtime and elevating customer satisfaction, demonstrating a strong commitment to safety and team support. Helpful professional commended as valuable team player with expertise in Break Fix and Networking . Ready to bring 20 years of relevant work experience to a Field Tech position in San Bernardino or surrounding area.
Overview
20
20
years of professional experience
Work History
Sr Telecommunications Field Technician
Worldwide Tech Services
12.2005 - Current
- Prioritized and managed multiple jobs to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Provided on work order detailed information on work performed
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Calibrated new and existing equipment for optimal performance.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
- Conducted site surveys for potential installations, ensuring optimal placement and connectivity.
- Installed and configured new hardware and software, leading to improved system reliability and user satisfaction.
Skills
- Network Troubleshooting
- Equipment Installation
- Customer Relations
- Diagnostics and troubleshooting
- Performance Optimization
- System Upgrades
Certification
A+ expired
CCNA expired
Previously held certs for:
DELL- laptop, desktop, server, printer
IBM- laptop, desktop
HP- printer , computer
Lexmark
Canon
Lenovo- laptop, desktop
Timeline
Sr Telecommunications Field Technician
Worldwide Tech Services
12.2005 - Current
A+ expired
CCNA expired
Previously held certs for:
DELL- laptop, desktop, server, printer
IBM- laptop, desktop
HP- printer , computer
Lexmark
Canon
Lenovo- laptop, desktop
Similar Profiles
ANDREW WEBSTERANDREW WEBSTER
Field Technician at Worldwide Tech ServicesField Technician at Worldwide Tech Services
ZSAI CHOOZSAI CHOO
Telecommunications Technician at WorldWide Tech ServicesTelecommunications Technician at WorldWide Tech Services
Eric LarsonEric Larson
Field Technician at Worldwide Tech ServicesField Technician at Worldwide Tech Services