Jeffrey Duncan
Self
37
years of professional experience
Skilled Telecommunications Field Support Consultant with expertise in IT troubleshooting and user support. Known for strong interpersonal skills and a collaborative approach, ensuring effective resolution of technical issues to enhance client satisfaction.
Work History
Telecommunications Field Support Consultant
9 Months- Provide remote tier 1 and 2 technical support for AT&T, Lucent and Avaya Telephone systems, resolving user issues effectively.
- Provide onsite service, analysis and troubleshooting for all brands of telephone systems.
- Assist clients in troubleshooting hardware and network problems to enhance system performance.
Telecom Maintenance and Support Specialist
24 Years 4 Months- Engineered and developed network operations center infrastructure to facilitate real-time monitoring of large-scale telephone systems.
- Analyzed and identified faults in PBX hardware systems, implementing solutions to restore functionality.
- Orchestrated hardware coordination and service delivery to resolve system failures.
- Delivered tier 1 support for end users regarding telephone equipment and desktop applications.
- Collaborated with onsite technicians and advanced IT professionals to resolve complex tier 2 telecom issues.
- Maintained detailed logs of user interactions and resolutions to support effective service management in Service Fusion ticketing system.
Install Technician
12 Years 2 Months- Installed and configured various communication systems, ensuring optimal performance and reliability.
- Diagnosed and resolved technical issues in a timely manner to minimize downtime.
- Collaborated with project teams to align installation schedules with client requirements and deadlines.
- Provided training and support to junior technicians on installation best practices and safety protocols.
Education
No Degree - Mass Communication
Skills
Telecom/IT troubleshooting
Training and coaching
Client assistance
Network troubleshooting
Technical training
Timeline
Telecommunications Field Support Consultant
Self
11.2025 - CurrentRead More
Telecom Maintenance and Support Specialist
Cornerstone Communications
07.2001 - 11.2025Read More
Install Technician
US Technologies
06.1989 - 08.2001Read More
Southeast Missouri University
No Degree from Mass Communication
Read More