Open To Work
Joshua Schwickerath
Houston,TX
Summary
Telecommunications professional with extensive experience in installing, maintaining, and troubleshooting complex telecommunication systems. Known for collaborative approach to projects and consistently delivering high-quality results. Reliable and adaptable with strong skills in network configuration and problem-solving.
Overview
19
19
years of professional experience
7
7
Certification
Work History
Telecommunications Technician (Field/Offshore)
HCL America (Chevron)
09.2023 - Current
- Perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever
- Console into network devices, including routers, switches, gateways, radios, …
- Identify a switch port location
- Identify WAP connectivity status
- Install, remove, or swap equipment, CISCO Routers and Switches (Layer 1)
- Perform basic troubleshooting like ping, DNS lookup, and trace route on Network Devices
- Effectively manage work queue in ticketing system
- Attending Safety training and report incidents (OSHA)
- Installed and maintained telecommunications equipment, ensuring optimal performance and reliability.
- Diagnosed and resolved network issues, enhancing system uptime and user satisfaction.
- Collaborated with cross-functional teams to implement new technologies and improve service delivery.
- Installed and configured new devices and system components.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
Field Technician
HCL America (Chevron)
09.2022 - Current
- Install, configure and troubleshoot VSAT
- Install and configure Cisco ie 3000 and 4000
- Assist Chevron Field Technicians with new builds
- Respond to P1/P2 Outages
- Create, update and resolve trouble tickets
- Participate in an on-call rotation
- Installed, maintained, and repaired field equipment to ensure optimal performance.
- Conducted routine inspections and troubleshooting to identify operational issues.
Product Support Technician
HCL America (Chevron)
09.2022 - Current
- Assist Chevron employees with break fix Layer 1 issues
- Create, update and resolve trouble tickets
- Participate in an on-call rotation
- Escort Vendors as needed in the corporate office
- Participate in an on-call rotation
- Diagnosed and resolved technical issues for software and hardware systems, ensuring minimal downtime.
- Provided comprehensive product support through troubleshooting, enhancing user satisfaction and system functionality.
- Coordinated cross-functional communication between support, engineering, and sales teams to align on customer needs and solutions.
- Served as an escalation point for complex technical issues, leveraging advanced problem-solving skills to find creative solutions quickly.
Field Technician II
Teleworld Solutions (Verizon / Samsung)
08.2021 - 03.2022
- Convert Verizon Wireless Cell Towers from 4G to 5G
- Installation of LTE CDU 30 (Cabinet Digital Unit/ENODE B)
- Installation of FSU (Fronthaul Switching Units) 10/20
- Installation of vDU (Virtual Distribution Unit)
- Integrate 4G, 5G C-Band
- Submit closeout packages to customer units
- Conducted on-site installations and troubleshooting of Verizon and Samsung telecommunications equipment.
- Collaborated with cross-functional teams to enhance service delivery and resolve technical issues efficiently.
- Trained junior technicians in equipment handling and safety protocols, fostering a culture of learning and support.
Telecom Field Technician
T-Mobile
01.2018 - 08.2018
- Maintain/Maintain 98 Cell Towers with in a 225-mile radius
- Participate in On Call Rotation within a 1/3
- Configure, Test, turn up, convert Cell Towers from 3G to 4G
- Coordinate vendor meet ups
- Report NOTAM lights are tested and working properly. Issues reported to the FAA
- Configure Nokia Routers in new Cell Towers and in towers that need to be replaced
- Checked inventory bi quarterly and rectified any issues
- Installed and maintained telecommunications equipment to ensure optimal network performance.
- Conducted site surveys to assess service quality and identify improvement opportunities.
- Collaborated with cross-functional teams to troubleshoot technical issues effectively.
Field Engineer III / Network Specialist Assurance
Verizon Wireless
12.2010 - 05.2017
- Quarterly check on Battery Banks, ensuring the correct voltage is present through using a Medtronic’s Test Set
- Inspect AC/DC Power (Emerson Power Plants)
- Swap out 24-volt rectifiers when issues arose to ensure the Cell Tower would stay on air at all times.
- Troubleshoot the following; Signal to Noise Ratio, VSWR, Noise Floor, PIM (Passive Intermodulation), and Insertion Loss, Line Loss, and Identifying and Locating sources of RF Interference
- Open and track trouble tickets in Remedy Ticket System
- Remote Access Network (RAN), Install and configure radios so they will talk with antennas 3G Lucent 4G LTE, Ericsson, 2G Nokia
- Complete Quarterly and Annual Audits
- Ensure that all Safety guidelines were followed through by the Material Safety Data Sheet (MSDS) book set by OSHA, before any close outs or sign offs.
- Facilitate Vendor meetups at Cell Sites or Switch locations
- Document and update new Lucent and Ericsson software in existing sites through OSS
- Test, turn up, convert and repair of Interconnect Facilities (Ethernet, Dark Fiber and Copper)
- Install/Troubleshoot and replace Ericsson 4G LTE and AWS Equipment
- DUL/DUS Harvest, Upgrade, Carrier Aggregations (CA), installation of BB5216
- Update EMIS (Environmental Management) and OPS Tracker (Preventive Maintenance Database)
- Participate in On Call Rotation of 250 Cell Sites
- Installation, Configuration of Alcatel-Lucent (ALU) 7705 routers and Cisco 1002 Routers
- Log into Alcatel/Lucent and Cisco Routers daily if there were any issues that arose in the network after isolation
- Conducted site surveys to evaluate installation feasibility and coordinate project requirements.
- Collaborated with cross-functional teams to troubleshoot network issues and optimize performance.
- Developed comprehensive documentation for installation processes, enhancing knowledge transfer and operational consistency.
- Led training sessions for junior engineers on equipment usage and safety procedures, improving team proficiency.
- Monitored construction methods and installations, inspection and testing processes.
Associate NOC Technician
Verizon Wireless
12.2009 - 12.2010
- Monitored on average 8-10 different switches which encompasses 200-300 cell sites per Switch Center
- Proactively monitored Cell towers and Switch Peripherals on a daily basis 24/7 coverage
- Performed alarm checks on cell sites to ensure cell/switch equipment is working at maximum capacity
- Reset components of a cell tower or switch when it’s out of service
- Tested T1 Spans to determine if the cell fault falls with Verizon Wireless or the vendor
- Called other telecommunications companies to escalate trouble tickets
- Facilitated conference calls between vendors to decrease down time
- Checked gateways to be sure gateways are up and processing through the shift
- Applied VPN tokens when vendors called into the NOC and requested them
- Reported E911 issues when capacity is not at maximum capacity
- Monitored network performance and identified issues to ensure optimal service delivery.
- Coordinated incident response efforts to minimize downtime and restore services promptly.
- Mentored junior technicians on troubleshooting methods and best practices for network operations.
NOC Technician II
Sprint
09.2006 - 03.2008
- Monitored on average 8-10 different switches which encompasses 200-300 cell sites per Switch Center
- Proactively monitored Cell towers and Switch Peripherals on a daily basis 24/7 coverage
- Performed alarm checks on cell sites to ensure cell/switch equipment is working at maximum capacity
- Reset components of a cell tower or switch when it’s out of service
- Tested T1 Spans to determine if the cell fault falls with Verizon Wireless or the vendor
- Monitored network performance, identifying and resolving issues to ensure optimal uptime.
- Configured and maintained network equipment, enhancing system reliability and performance.
Education
Bachelor of Arts - Information Networking and Telecommunications, Computer Networking and Telecommunications, German Studies
Fort Hays State University
Hays, KSSkills
- Real Time Tool (RTT)
- Salesforce
- CATS
- Work front
- Remedy
- Pocket Auto Test
- SANE
- Microsoft Office
- JDSU 785
- Nortel Performance
- BRIX Auto Test
- Web Alert
- IRIS View
- Okta
- Net Analyst
- HST 3000
- TBird 5800
- BTS Si
- Network troubleshooting
- Wireless networking
- Troubleshooting and resolution
- Fiber optic splicing
Certification
- Hydrogen Sulfide H2S 2023 No expiration
- Helicopter Safety (HELO) #2105194080523007 2022 – 2027
- OSHA 10 (20-006227175) 2018 – No expiration
- OSHA 30-(34-602218870) 2018 – No expiration
- CPR/AED 2018 – No expiration
- Basic CPR Certification 2018 – 2020
- DOT Certification 2018
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$9/yr - $90000/yrTimeline
Telecommunications Technician (Field/Offshore)
HCL America (Chevron)
09.2023 - Current
Field Technician
HCL America (Chevron)
09.2022 - Current
Product Support Technician
HCL America (Chevron)
09.2022 - Current
Field Technician II
Teleworld Solutions (Verizon / Samsung)
08.2021 - 03.2022
Telecom Field Technician
T-Mobile
01.2018 - 08.2018
Field Engineer III / Network Specialist Assurance
Verizon Wireless
12.2010 - 05.2017
Associate NOC Technician
Verizon Wireless
12.2009 - 12.2010
NOC Technician II
Sprint
09.2006 - 03.2008
Bachelor of Arts - Information Networking and Telecommunications, Computer Networking and Telecommunications, German Studies
Fort Hays State University
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