James Holt
Frankfort,KY
Summary
Dynamic professional seeking a full-time role that offers meaningful challenges while leveraging strong interpersonal skills, effective time management, and proven problem-solving expertise. Committed to driving results through collaboration and innovative thinking, with a track record of adapting to fast-paced environments. Eager to contribute to team success and elevate organizational performance by applying strategic insights and a proactive approach. Passionate about continuous learning and growth within a forward-thinking organization.
Overview
14
14
years of professional experience
Work History
Tour Guide
Buffalo Trace Distillery
06.2023 - 07.2025
- Responsible for guiding tours through active distillery, tastings and customer experiences. Responsible for managing groups of guests and independent tasks as scheduled. Acquired an in depth understanding of the distillation process as well as the distillery operations itself.
Quick Lane Manager
Jack Kain Ford
09.2018 - 05.2020
- Operated express service department of an active and growing Ford dealership, focusing on preventative maintenance and light repairs.
- Responsible for customer check in, dispatch of repair orders, estimate and sale of repairs, customer status communication, and invoicing.
- Responsible for managing 6 employees including daily supervision, periodic evaluations and coaching sessions, and training through Ford's technician training programs
- Responsible for monitoring and repairing/ replacing shop equipment including lifts, pumps, shop air and service equipment.
- During tenure, increased sales and customer scores by improving technician competency, vehicle inspection processes, and working with main service department to expand scope of repairs within express service to better accommodate customer needs
Service Advisor/Writer
Jack Kain Ford
05.2013 - 09.2018
Automotive Technician
Jack Kain Ford
10.2011 - 05.2018
Education
Bachelor's degree - Business Management
University of Northwestern Ohio
Lima, OH08.2009
Associate in Science (AS) - Automotive Technology
University of Northwestern Ohio
Lima, OH05.2007
Skills
- Strong mechanical aptitude in a variety of applications
- Strong customer service skills from both a retail and hospitality background
- Team building and management skills
- Workplace safety
- Problem-solving abilities
- Process improvement
- Interpersonal skills
- Adaptability
Languages
German - Intermediate
Timeline
Tour Guide
Buffalo Trace Distillery
06.2023 - 07.2025
Quick Lane Manager
Jack Kain Ford
09.2018 - 05.2020
Service Advisor/Writer
Jack Kain Ford
05.2013 - 09.2018
Automotive Technician
Jack Kain Ford
10.2011 - 05.2018
Bachelor's degree - Business Management
University of Northwestern Ohio
Associate in Science (AS) - Automotive Technology
University of Northwestern Ohio
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