Sean Fitzgerald
Server
Columbus
Summary
Highly adaptable and motivated individual with several years experience in a variety of industries such as real estate, tourism and hospitality. Seeking a sales and service focused position in a fun, fast-paced workplace with exceptional standards and a positive team environment.
Overview
14
14
years of professional experience
Work History
Tour Guide
Queensland AUS, Ha Giang VNM, Koh Tao TH
07.2022 - 08.2024
- Creating memorable experiences for each guest by catering to different age groups, cultural backgrounds, and language abilities.
- Ensured timely departures and arrivals by being mindful of schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Ensure guest safety by monitoring tour participants and following strict safety guidelines.
- Conducted pre-tour briefings to set expectations and share important information to ensure guest satisfaction.
- Increased repeat customer rates, building strong relationships through personalized interaction and follow-up..
- Built personal relationships with guests to promote positive experiences.
Realtor
Remax Revealty
01.2017 - 01.2022
- Consistently advanced by networking through local events, volunteer work, social clubs, gyms, and professional contacts to build client relationships
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
Server
Condados Tacos
01.2014 - 01.2015
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Assistant Manager
The Angry Baker
01.2011 - 01.2017
- Quickly learned several new skills such as baking, food prep, sales, customer interactions, restaurant cleaning, and safety
- Developed strong teamwork and leadership skills due to the small nature of the space and and the large number of different tasks that needed to be complete using one workspace
- Advanced to managerial duties including daily sales reports, inventory updates, and cash handling
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
Education
Urban Planning
University of Cincinnati
Cincinnati 05.2001 -
Skills
Exceptional Social Communication and Interpersonal Skills
Proficiency of a variety of POS Systems
Queensland Responsible Service of Alcohol Certification
Dependable, Punctual, and Strategic
Personal Watercraft License
Emergency First Responder Certification
PADI Dive Instructor
Dotloop and Esign proficient
Timeline
Tour Guide
Queensland AUS, Ha Giang VNM, Koh Tao TH
07.2022 - 08.2024
Realtor
Remax Revealty
01.2017 - 01.2022
Server
Condados Tacos
01.2014 - 01.2015
Assistant Manager
The Angry Baker
01.2011 - 01.2017
Urban Planning
University of Cincinnati
05.2001 -
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