James Hood
Lexington Park,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Direct Support Professional
The Arc Of The Chesapeake
09.2019 - Current
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported clients to medical and dental appointments to provide support.
Direct Support Professional
The Center For Life Enrichment
07.2010 - 08.2019
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored progress and documented patient health status changes to keep care team updated.
Project Worker
Spectrum Technical Solutions
06.2008 - 07.2010
- Installed wireless networks at a variety of businesses.
- Performed wireless network surveys to businesses to inform them of costs associated with installing a wireless network.
- Installed RFID networks to large distribution companies.
- Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
- Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
Sales Manager
A World Of Tile
02.2007 - 03.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Assistant General Manager
24 Hour Fitness
03.2002 - 05.2004
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Personal Banker
Bank One
07.1999 - 02.2002
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Education
Associate of Arts - Acting
KD Conservatory College of Film And Dramatic Arts
Dallas, TX01.2006
High School Diploma -
Leonardtown High School
Leonardtown, MD1999
Skills
- Behavioral Management
- Transaction Processing
- Upselling
- Fraud Prevention
- MS Excel
- Attention to Detail
- Financial Statements Preparation
- Customer Service
- Loans
- Banking Policies and Procedures
Timeline
Direct Support Professional
The Arc Of The Chesapeake
09.2019 - Current
Direct Support Professional
The Center For Life Enrichment
07.2010 - 08.2019
Project Worker
Spectrum Technical Solutions
06.2008 - 07.2010
Sales Manager
A World Of Tile
02.2007 - 03.2008
Assistant General Manager
24 Hour Fitness
03.2002 - 05.2004
Personal Banker
Bank One
07.1999 - 02.2002
Associate of Arts - Acting
KD Conservatory College of Film And Dramatic Arts
High School Diploma -
Leonardtown High School
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