James Horsman
Delray Beach,FL
Summary
Recent college graduate with hands-on experience in sales, restaurants, and hospitality. Proven ability to build strong customer relationships, deliver exceptional service, and achieve sales targets. Highly adaptable, with excellent communication, problem-solving, and time management skills. Passionate about leveraging diverse experiences to contribute to dynamic teams and drive business success.
Overview
7
7
years of professional experience
Work History
Life Insurance Broker
Family First Life
01.2024 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Provided excellent customer service, resolving issues promptly and maintaining long-term client relationships.
- Streamlined the application process for clients, resulting in faster policy approvals and issuance.
- Generated new business leads by utilizing networking events, referrals, and targeted marketing campaigns.
Sales Associate and Front Desk
Redcon1
03.2022 - 01.2024
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
Valet Attendant
Reef
09.2020 - 02.2022
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Demonstrated strong multitasking abilities while navigating busy work environments under pressure situations.
Busser
Bayou Bills Crab Shack
01.2020 - 08.2020
- Largest Seafood restaurant in the area with room for more than 400 people
- We would have lines of people waiting up to an hour before opening for a table and would already be on a wait as quickly as 15 minutes after opening
- My fellow employee’s and I were able to efficiently work together to keep the bar efficient and the tables open for new customers
- Bayou Bills taught me the importance of communication between your fellow employee’s, and it also taught me how to preform well even when faced with hectic situations.
Beach Service attendant
Rent Gear Here
02.2018 - 09.2019
- Leader in Beach service in the Panhandle the past 5+ years
- Most inventory and variety of beach necessities and other misc
- Products to rent
- I personally was heavily relied on by my boss because of my passion and drive to not only be a good employee but also to give the best quality service to our hundreds of customers
- This job taught me how to stay driven and compassionate.
Chef
South of Philly Restaurant
06.2017 - 12.2018
- Successful restaurant on a famous and popular beach road in Santa Rosa Beach, FL called 30A
- Worked anywhere from 6 to 14-hour shifts
- I learned important skills such as leadership, teamwork, and patience
- Looked over all expo, kitchen, and dining room employees.
Education
Bachelor of Arts in Business Management and Leadership -
Florida Atlantic University
Boca Raton, FL08.2024
Skills
- Leadership Skills
- Teamwork and collaboration
- Strategic Thinking
- Customer Focused
- Hospitality
- Emotional intelligence
- Customer Service
- Interpersonal Skills
- Insurance industry knowledge
- Building Relationships
Community Service
- South Walton High School Varsity Lacrosse, Captain, 08/2016 - 08/2020
- Florida Atlantic University “Catholic Owls”, 09/2020 - Present
- Florida Atlantic University Men’s Lacrosse, 10/2020 - Present
Timeline
Life Insurance Broker
Family First Life
01.2024 - Current
Sales Associate and Front Desk
Redcon1
03.2022 - 01.2024
Valet Attendant
Reef
09.2020 - 02.2022
Busser
Bayou Bills Crab Shack
01.2020 - 08.2020
Beach Service attendant
Rent Gear Here
02.2018 - 09.2019
Chef
South of Philly Restaurant
06.2017 - 12.2018
Bachelor of Arts in Business Management and Leadership -
Florida Atlantic University