James Houston
San Antonio,United States
Summary
Dynamic IT Specialist with over five years of experience optimizing information systems and enhancing network security within the United States Army. Expertise in technical support, troubleshooting, and data analysis drives efficient operations and robust data management. Holds a top-secret clearance and Security+ certification, with a strong ability in strategic problem-solving and elevating user support to meet organizational goals. Committed to leveraging technical skills to deliver innovative solutions.
Overview
1
1
Certification
6
6
years of professional experience
Work History
I.T. SPECIALIST
U.S. Army
07.2020 - 02.2026
- Supervised installation and operation of multifunctional information systems, optimizing user functionality.
- Maintained network connectivity and enforced security protocols, protecting sensitive data.
- Provided technical support for hardware and software, enhancing user experience.
- Assisted users in troubleshooting IT issues, improving operational efficiency.
- Executed comprehensive data system checks, ensuring equipment functionality.
- Collaborated with other departments to develop effective strategies for leveraging technology investments.
Skills
- Active top secret clearance
- CompTIA Security certification
- Customer-focused technical support
- Network connectivity troubleshooting
- Data analysis
- Preventive equipment maintenance
- Cybersecurity management
- User assistance improvement
- Analytical problem-solving
- Five years of government systems upkeep
Certification
- CompTIA Security+ ce certification
- Top secret clearance
Timeline
I.T. SPECIALIST
U.S. Army
07.2020 - 02.2026