James Hovest
1061 Hampton Circle,MI
Summary
Dynamic Arbitration Manager at Farmers Insurance Exchange with a proven track record in enhancing operational efficiency and implementing AI-driven projects. Skilled in team leadership and performance management, I successfully streamlined processes, reducing claim handling times and fostering professional growth among team members. Committed to driving impactful results through collaboration and innovation.
Overview
20
20
years of professional experience
Work History
Arbitration Manager
Farmers Insurance Exchange
Detroit, MI
03.2024 - Current
- Led arbitration strategies to resolve complex insurance disputes effectively.
- Analyzed arbitration outcomes to refine organizational policies and practices.
- Developed training programs for staff on best arbitration practices and procedures.
Subrogation Manager
Farmers Insurance Exchange
Phoenix, AZ
12.2018 - 03.2024
- Analyzed complex claims to determine subrogation opportunities and recovery potential.
- Developed strategic plans for pursuing recoveries, enhancing overall efficiency in operations.
- Implemented process improvements that reduced claim resolution times significantly.
Catastrophe Claims Supervisor
Farmers Insurance Exchange
Kansas City, Mo
02.2006 - 12.2018
- Developed streamlined procedures for claim assessments, reducing processing times and increasing overall productivity.
- Contributed to company-wide initiatives focused on improving disaster response strategies and overall preparedness.
- Reduced claim handling time for catastrophic events by prioritizing tasks and effectively managing resources.
Education
Bachelor of Science - Psychology
University of North Florida
Jacksonville, FL08.2003
Skills
- Team leadership
- Decision-making
- Staff training and development
- Documentation and reporting
- Relationship building
- Performance management
Timeline
Arbitration Manager
Farmers Insurance Exchange
03.2024 - Current
Subrogation Manager
Farmers Insurance Exchange
12.2018 - 03.2024
Catastrophe Claims Supervisor
Farmers Insurance Exchange
02.2006 - 12.2018
Bachelor of Science - Psychology
University of North Florida