Aracely Gonzalez
Altamonte Springs,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Arbitration Manager
Orlando Longwood Auto Auction
Longwood, Florida
12.2018 - 05.2025
- Performed post-auction activities such as settling accounts with buyers and sellers, preparing invoices.
- Answered phones in a courteous manner while providing excellent customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Facilitated communication between parties involved in a dispute in order to reach an amicable solution without going through formal arbitration proceedings.
- Resolved customer inquiries and complaints requiring management-level escalation.
Service Advisor
Deland Nissan Service Center
Deland, FL
10.2016 - 12.2018
- Greeted customers and addressed their needs in a professional manner.
- Participated in ongoing training activities related to automotive technology advancements.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Upsold additional products or services when appropriate.
Receptionist
Orlando Longwood Auto Auction
Longwood, Florida
06.2010 - 08.2016
- Served visitors by greeting, welcoming, and directing to appropriate personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Monitored office supplies inventory and placed orders when necessary.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL04-2020
Skills
- Customer service
- Communication skills
- Conflict management
- Independent decision-making
- Multitasking
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Arbitration Manager
Orlando Longwood Auto Auction
12.2018 - 05.2025
Service Advisor
Deland Nissan Service Center
10.2016 - 12.2018
Receptionist
Orlando Longwood Auto Auction
06.2010 - 08.2016
Associate of Arts - General Studies
Valencia College