JAMES HOWARD
Huffman,Texas
Summary
Results-driven Parts Management Specialist with expertise in inventory control, supplier relations, and process optimization. Skilled in enhancing team collaboration and operational efficiency to meet organizational objectives. Capable of addressing changing business demands and delivering significant outcomes in logistics, procurement, and customer service.
Overview
32
32
years of professional experience
Work History
Parts Manager
Laborde Products
05.2020 - 09.2026
- Ensured customer service was maintained through regular staff training and feedback.
- Managing department operating budgets
- Tracked back orders to monitor delays and communicate updates to customers. and reducing parts obsolescence
- Tracking back orders and reducing parts obsolescence
- Receiving, inspecting, labeling and stocking incoming parts and cores accurately
- Collaborating with service and sales managers to ensure parts are ready for repairs and warranty jobs
- Collaborated with service and sales managers to prepare parts for repairs and warranty jobs
Parts Manager
East Texas Truck Sales
03.2019 - 03.2020
- Manage all warranty and core returns
- Assisted retail customers with product inquiries and purchases
- Acted as customer liaison to address inquiries and resolve issues
- Managed warranty and core returns to ensure compliance with company policies
- Oversaw inventory management, including bin counts and annual inventory audits
- Shipping and Receiving
- Managed shipping and receiving processes to ensure timely deliveries
- Provided customers and service technicians with professional assistance in obtaining needed parts and recommended modification of parts when a replacement part is not available. (retail and wholesale)
Back Counter Parts Sales
Performance Truck
05.2010 - 03.2019
- Served as customer liaison to ensure clear communication with clients.
- Promoted monthly specials to increase customer awareness and drive sales
- Front Counter Sales/Back Counter Sales
- Opened the shop each day, ensuring a welcoming environment for customers.
- Maintain consignment inventory
- Managed warranty and core returns to ensure compliance and streamline processes
- Oversee all inventory including bin counts and annual inventory
- Process all vendor returns
- Managed shipping and receiving operations to ensure timely delivery of goods.
- Assisted customers and service technicians in obtaining needed parts, recommending modifications when replacement parts were unavailable
Back Counter Parts Sales
Select Transportation (Freightliner /Thomas Bus)
03.2008 - 05.2010
- Opened the shop each morning for business operations.
- Assisted customers with back counter sales transactions.
- Making daily sales calls
- Working will call counter
- Conducted daily sales calls to engage customers and promote parts availability.
- Provided customers and service technicians with professional assistance in obtaining needed parts and recommended modification of parts when a replacement part is not available. (retail and wholesale)
- Performed daily maintenance of inventory bins for organization.
Store Manager
Oreilly Auto Parts
01.1999 - 01.2008
- Increased sales volume on assigned accounts while actively pursuing new accounts.
- Manage overall invoices and account collections
- Addressed customer concerns and resolved problems to enhance customer satisfaction.
- Managed inventory levels to ensure stock availability.
- Maintaining a customer base.
- Maintained store appearance and operations.
- Provided customers with professional assistance in obtaining needed parts and recommend modification of parts when a replacement part is not available. (retail and wholesale)
- Maintaining up-to-date records
- Managed inventory effectively.
- Handled bank deposits and managed cash drawers.
- Loaded and unloaded shipments while verifying product quantities.
Assistant Manager
AutoZone
11.1994 - 12.1999
- Scheduled and processed payroll for all employees, ensuring timely compensation.
- Managed inventory processes.
- Maintaining up-to-date records
- Handled bank deposits and managed cash drawers.
- Loaded and unloaded shipments while verifying product counts and discrepancies.
- Provided customers with professional assistance in obtaining needed parts and recommended modification of parts when a replacement part is not available. (retail and wholesale)
Education
High School Diploma -
West Orange Stark High School
Orange, TX01.1989
Effective Presentation Class
New Horizon
Houston, TXSkills
- Microsoft Office
- Windows
- PowerPoint
- WordPerfect
- PartsPerfect
- TriadSystems
- Supplier Management
- Computerized inventory system
- Parts Logistics engine systems
- Performance Metrics inventory management
- Operational Efficiency software
- ASE Certified
- Over 500 hours of training in leadership and management development
- Warehouse Management
- Thomas Bus website management
- Invoice management
- Customer service
- Inventory management
- Parts ordering
Timeline
Parts Manager
Laborde Products
05.2020 - 09.2026
Parts Manager
East Texas Truck Sales
03.2019 - 03.2020
Back Counter Parts Sales
Performance Truck
05.2010 - 03.2019
Back Counter Parts Sales
Select Transportation (Freightliner /Thomas Bus)
03.2008 - 05.2010
Store Manager
Oreilly Auto Parts
01.1999 - 01.2008
Assistant Manager
AutoZone
11.1994 - 12.1999
Effective Presentation Class
New Horizon
High School Diploma -
West Orange Stark High School