Kaila Rodriguez
San Diego,CA
Summary
Reliable Shift Supervisor with proven expertise in inventory control and exceptional customer service, honed at Starbucks and SUBWAY® Restaurants. Excelled in staff training and motivation, ensuring high standards of service and operational efficiency. Achieved significant improvements in customer satisfaction through effective problem-solving and team leadership.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
SUBWAY®Restaurants
06.2013 - 02.2024
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
Shift Supervisor
Starbucks
09.2017 - 09.2023
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
Associate of Arts - Fashion Design
Fashion Institute of Design & Merchandising
Los Angeles, CASkills
- Safety reviews
- Inventory control and record keeping
- Training and mentoring
- Staff motivation
- Customer service
- Time management
Timeline
Shift Supervisor
Starbucks
09.2017 - 09.2023
Shift Supervisor
SUBWAY®Restaurants
06.2013 - 02.2024
Associate of Arts - Fashion Design
Fashion Institute of Design & Merchandising
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