James Hoyt
Lakewood,CO
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
27
27
years of professional experience
Work History
Technical Account / Adoption Manager, Multi Cloud
VMware Inc.
06.2021 - Current
- Serve as a VMware Technical resource and trusted advisor to DISH Wireless team in the build out of the first ever, fully automated, Open RAN architected 5G network in the world
- Work as a customer liaison between the DISH Wireless team and internal Broadcom teams, including but not limited to Engineering, Product development and PSO teams as the VMware TELCO product developed to meet the needs of the TELCO market (including multiple feature enhancements)
- Served as a primary escalation point and technical contact regarding the Customer experience in relation to TELCO level support
- Worked with Support management and formalized GS Escalation teams
- Mentored other members of the Global TELCO TAM team
- Developed a process for the team to interview and collaborate in the hiring process, with a peer technical review.
Senior Technical Support Engineer
VMware Inc.
12.2017 - 06.2021
- Support VMware TELCO & Prem Customers through break/fix and Consultative Engagements in regard to the entire ESX/ESXi hypervisor and vCenter Server and specialized in vCloud Director (version 5.X, 8.X, 9.X) offerings with CGS / TELCO Support
- Worked as a VMware (Sysops / VCD ) backline resource for Prem Svcs engineers and clientele
- Worked as part of the team to expand, and define the Supportability Assessment process used externally with PSO contacts and Customers to define Customer eligibility for penalty based Service Level Agreements and CGS offering SLA’s
- Work as a primary team resource during high level & politically sensitive escalations
- Provided “White Glove” service and support to VMware’s highest entitled CGS / TELCO Customer base.
Technical Support Engineer
VMware Inc.
06.2013 - 12.2017
- Support VMware Premier Services Customers through MCS, BCS, Production & PPS support in break/fix and Consultative engagements in regard to the entire ESX/ESXi hypervisor and vCenter Server while specializing in vCloud Director (version 1.5, 5.1, 5.5 , 5.6 & 8.0) offering
- Resolve customer technical issues through diligent research, reproduction, and troubleshooting, utilizing a wide range of skills including virtualization administration, system administration, and software development
- Worked as a senior resource and escalation point in regard to vCloud Director Global Support (Premier & Prod/Weekend/Holiday) & vSphere / ESXi product team.
Field Network Engineer
DCNC Inc.
02.2011 - 06.2013
- Manage support of multiple Customer Business Networks Microsoft Server 2003, 2008 & 2011 (Small Business Server, Server Standard, Enterprise, Active Directory,& Exchange Server), Manage AV & Backup solutions (Symantec AV, Symantec Mail Security, VIPRE Enterprise (AV & Mail Security), Symantec Backup Exec & Zenith Backup Disaster Recovery Appliances
- Manage Network components (Switch and Firewall)
- Manage Virtual deployments (Citrix & vCenter) Design and implement Network solutions varying from server managed environments to peer to peer environments
- Develop & maintain client prospects & current client relationships.
Systems Virtualization & Networking Consultant
IPSILVER Inc.
09.2008 - 02.2011
- Consulted on multiple engagements with varied level business & government clientele
- Implemented & architected servers, workstations & other network aware products to provide systems based solutions for mid to enterprise level business environments
- Network architecture design including firewall configuration, data storage & disaster recovery process design, shared resource allocation design
Owner / President
Aquarius Technology Solutions
01.2005 - 02.2011
- Manage support of multiple Small Business Networks, including support of multiuser environments with Microsoft Windows Server
- Responsible for all day to day operations of the company
- Develop and maintain client relationships.
Network Technician / Administrator
Infosys, Inc
04.2002 - 01.2005
- Manage support of multiple Small Business Networks, including support of multiuser environments with Server, Firewall Security Appliance, Workstation, Printer and mobile communication components
- Act as primary company interface for technology solutions with client contacts.
Marketing Representative
insurQuest / SAFECO Insurance Company
12.1999 - 03.2002
- Responsible for initial rollout and marketing of new SAFECO insurance products in phased multi-state rollout throughout National introduction campaign of “insurQuest” branded product offerings
- Act as account manager and primary company interface with local agency sales force in the daily customer service and marketing of insurance products.
Marketing Representative
Infinity Insurance Company
12.1997 - 12.1999
- Managed company resources and focus of sales, recruitment, and training efforts in expanding the Agency Sales force in multiple state territories
- Act as account manager and primary company interface with local agency sales force in the daily customer service and marketing of insurance products.
Education
Red Rocks Community College
05.2004
Bachelor’s Degree - Business
Metropolitan State College of Denver
08.1995
Skills
- Strategic Planning
- Team Leadership
- Sales Support
- Problem-Solving
- Teamwork and Collaboration
- Technical consulting
- Customer experience
- Account Management
References
Available upon request
Extracurricular Activities
When away from the demands of business, I enjoy a number of activities. I have two young children and a wife with whom I spend as much time as possible. I also enjoy exercising, horseback riding and many other outdoor activities. I take a great deal of enjoyment as a volunteer with a local nonprofit youth organization teaching children responsibility and leadership through involvement with horses. Finally, I have had the pleasure of earning my second degree Black Belt in the sport of Taekwondo. I continue to work on my knowledge of martial arts and hope to progress steadily through my chosen discipline.
Timeline
Technical Account / Adoption Manager, Multi Cloud
VMware Inc.
06.2021 - Current
Senior Technical Support Engineer
VMware Inc.
12.2017 - 06.2021
Technical Support Engineer
VMware Inc.
06.2013 - 12.2017
Field Network Engineer
DCNC Inc.
02.2011 - 06.2013
Systems Virtualization & Networking Consultant
IPSILVER Inc.
09.2008 - 02.2011
Owner / President
Aquarius Technology Solutions
01.2005 - 02.2011
Network Technician / Administrator
Infosys, Inc
04.2002 - 01.2005
Marketing Representative
insurQuest / SAFECO Insurance Company
12.1999 - 03.2002
Marketing Representative
Infinity Insurance Company
12.1997 - 12.1999
Red Rocks Community College
Bachelor’s Degree - Business
Metropolitan State College of Denver
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