Meticulous Accountant polished in reconciling invoices and expense reports. Versatile and methodical professional with ten years of vast experience supporting financial services paired with outstanding organizational and leadership abilities.
Prepare monthly and year-end closing statements, financial documents and invoices.
Collect and assembled financial data to analyze costs on year-to-year basis relative to fiscal planning and budgeting activities.
Track employee payroll processes to verify timely reporting and avoid late fees.
Conduct statistical analyses to determine trends and significant changes and wrote narrative reports explaining findings.
Monitor balance sheets and income statements to evaluate financial performance.
Interact with internal and external auditors to help complete audits and resolve issues.
Train new employees and review assignments
Monitor workers compensation claims: distribute payouts, reimbursements and collection letters.
Branch Manager
Advance Financial 24/7
Knoxville, TN
04.2018 - 08.2021
Maximized branch revenue by optimizing daily operations.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
Evaluated budget plans and current costs to project trends and recommend updates.
Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
Worked with regulatory representatives to complete accurate filings and maintain compliance.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
Coordinated special update and conversion projects and monitored key performance metrics.
Completed financial analysis of revenue.
District 4 Overnight Supervisor
Advance Financial 24/7
Knoxville, TN
12.2016 - 04.2018
Supervised and trained 10 internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Conducted weekly performance meetings with service reps
24/7 On Call availability
Uniform maintenance of Document Retention process which includes the filing and labeling of customer information and safe/teller transactions.
Allocate goals and strategies to improve customer experience within employee protocol.
Customer Service Representative
Advance Financial 24/7
Knoxville, TN
07.2016 - 12.2016
Expertly practices the Customer Experience Cycle and Service Visions.
Educated customers on the variety of loan products and available credit options.
Exceeded Non Delinquency store goals by 85%. Out of 91 total loans opened since start date; 67% have full checking with debit card on file, 77% verified emails, and 52% auto pay.
Received highest Self Review in store with 3.88 average (Meets/Exceeds Expectations).
Actively vended the most Netspend Prepaid card sales in store with 116 year to date in 2016.
Assistant Manager
World Finance Corporation
Knoxville/Clinton, TN
08.2014 - 07.2016
Cold calls and Field Calling
Build, prepare, and witness class 1 and 5 loans
Assign insurances such as unemployment and life
Prepare yearly income taxes
Finalized credit inquires at customer's request via Equifax
Implemented weekly work schedule for Customer Service Representative