James Huff
Paris,KY
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
Work History
Sporting Goods Sales Associate
Walmart
Winchester, KY
02.2024 - Current
- Maintained up-to-date knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Processed payments via cash registers and POS systems.
- Greeted customers and provided excellent customer service to ensure a positive shopping experience.
- Trained new employees on proper use of checkout systems, stocking techniques and other job duties as needed.
- Restocked merchandise on shelves as needed.
- Set up displays to promote sales of featured items or seasonal offerings.
- Ensured that all safety protocols were followed while working around hazardous materials such as chemicals or sharp objects.
- Participated in regular inventory counts to detect any discrepancies between physical count versus computer records.
Independent Insurance Agent
Independant
Paris, KY
01.2020 - 12.2022
- Assessed customer's risk profile and recommended appropriate insurance plans.
- Identified opportunities for cross-selling additional products or services within existing accounts.
- Utilized various software programs such as Microsoft Office Suite for generating reports or maintaining records.
- Maintained accurate records of client information including contact details, policy numbers, premium payments, claims history.
- Responded promptly and effectively to all customer inquiries regarding billing statements or policy updates.
- Provided personalized service to customers to determine their specific insurance needs.
- Conducted regular reviews with customers to ensure their coverage is still meeting their needs.
- Processed policy changes, renewals, cancellations, endorsements, and other transactions efficiently and accurately.
- Advised clients on how best to manage risks associated with their businesses or personal lives.
- Actively marketed various types of insurance products to potential new customers.
Customer Service Representative
Amazon.com Services
Winchester, KY
01.2019 - 12.2020
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Bachelor of Science - Web Development
Capella University
Minneapolis, MNBachelor of Science - Software Engineering
Southern New Hampshire University
Hooksett, NHSkills
Operating Systems:
- Windows 7, 8, 10, 11
Version Control:
- Git
- GitHub
Web Development:
- HTML5
- CSS3
- JavaScript
- Bootstrap
- Reactjs
- Vitejs
- Nodejs
Backend Development:
- Python
- Django
Databases:
- MySQL
- PostgreSQL
- MariaDB
Web Servers:
- Apache Server
- XAMPP
Deployment:
- Netlify
- Git
- Github
Game Development:
- C
- Unreal Game Engine
Office Tools:
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Google Sheets
Timeline
Sporting Goods Sales Associate
Walmart
02.2024 - Current
Independent Insurance Agent
Independant
01.2020 - 12.2022
Customer Service Representative
Amazon.com Services
01.2019 - 12.2020
Bachelor of Science - Web Development
Capella University
Bachelor of Science - Software Engineering
Southern New Hampshire University
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