Proven track record in enhancing client satisfaction and managing a portfolio exceeding $700k at From The Ground Up Landscape. Skilled in account management and client relations, adept at fostering strong relationships and resolving issues swiftly. Demonstrates expertise in Aspire software and a commitment to exceptional customer service, ensuring high client retention. Very goal driven and have a passion to learn and exceed in the green industry. Very involved in plants in and out of work with a drive to understand environmental effects and changes on plants overall health.
Overview
7
7
years of professional experience
Work History
Residential/Commercial Spray Tech
ABC Pest And Lawn
Lewisville, TX
06.2017 - 03.2020
Overseen daily schedule and routes as a lawn care specialist.
Covered a large portion of the DFW and surrounding counties.
Lead technician for Fair Park in Dallas,TX
Knowledge of Chemicals and Applications.
Lawn Spray Technician
Lawnlab
Forney, TX
06.2020 - 03.2021
Conducted thorough inspections of lawns to identify potential issues such as pests or diseases before administering treatments.
Educated clients on best practices for maintaining healthy lawns, including watering schedules and mowing techniques.
Improved lawn health by accurately applying fertilizers, herbicides, and insecticides according to client needs.
Garden Account Manager/ Enhancement Manger
From The Ground Up Landscape
Dallas, TX
03.2021 - 06.2024
Overseen and managed enhancements for account managers. Reviewed estimates, secured plants for pickup and delivery on scheduled Install dates. Entry level Conceptual design drawing and project design for landscape upgrades and small projects.
Proficient with plant identification and issues, including weed identification and lawn pest and disease issues.
Managed a book of business exceeding 700k.
Communicated daily with maintenance foreman on issues with properties, and laid out detailed instructions with photos through aspire.
Proficient with Aspire software as a administrator for FTGUL. In charge of building companies item catalog, Opportunity contracts, Scheduling and Approving time, Take offs, Work orders. Receiving and approving purchase receipts and reviewing daily, weekly and monthly EOMs. Built account managers dashboards and submitted reports. Set up Azuga GPS for all maintenance fleet vehicles that integrated with Aspire software. Responsible for sending out estimates and client portal invites. Experience with invoicing and invoice batches. Was trained under Green Industries as an Aspire champion.
Increased client satisfaction by building strong relationships and addressing their needs promptly either by phone or onsite meetings.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and proposals directly to the client.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Built and strengthened long-lasting client relationships based on accurate price quotes and scheduled Install dates.
Established clear communication channels between clients and internal teams.
Education
GED -
Ferris High School
Ferris, TX
Skills
Entry level conceptional drawings
Account Management
Customer Service
Teamwork and Collaboration
Client Relations
Relationship Building
Equipment maintenance and problem solving
Engages with fellow employees to set goals and det the job done
Field Inspector of Residential and Commercial Properties at Millennium Information ServicesField Inspector of Residential and Commercial Properties at Millennium Information Services