Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Hunter

Clay

Summary

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Branch Manager

Alside Supply
04.2024 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Increased sales YOY 23% growth and increasing targeted accounts by24% growth
  • Increased branch EBITDA by 4%
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Created an effective safety culture through daily safety huddles and weekly safety briefing that have kept us safety free with zero incidents

Parts Warehouse Supervisor

Milton CAT
11.2021 - 04.2024
  • Supervised shipping and receiving, distribution, and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Maintained high levels of accuracy in daily operations.
  • Oversaw daily operations and shipping and handling processes.
  • Supervised shipping and handling operations.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Promoted diligence and culture of safety for drivers and warehouse operations.

Experience Assistant Store Manager

Lowe's Home Improvement
04.2012 - 07.2021
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Inventory stock and reorder when inventory drops to a specified level
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Review inventory and sales records to prepare reports for management and budget departments
  • Manage PRO sales where I have increase sales by 2% per year over the last 2 years and am currently up 3.4% YTD for PRO
  • Manage PBM website which involves creating and adjusting forecast and lead generation to ensure we are getting the most out of our prospects and ensuring our specialists are following up and growing accounts for positive growth..

Department Manager Night Ops

Lowe's Home Improvement
11.2009 - 04.2012
  • In charge of overall freight flow process of night trucks for a $40 million dollar store
  • Responsible for training and development of stockers, would perform monthly sync up conversations with their personal growth in mind.

Customer Service Associate

Lowe's Home Improvement
09.2005 - 11.2009
  • I would perform nightly price audit for the store which included 300+ sku's a night minimum to ensure scan accuracy and pricing for customer satisfaction
  • Would perform nightly cycle counts to ensure all product accounted for and inventory level were accurate
  • Greet customers and discuss the type, quality and quantity of merchandise sought for rental
  • Compute charges for merchandise or services and receive payments
  • Answer telephones to provide information and receive orders
  • Recommend and provide advice on a wide variety of products and services
  • Prepare merchandise for display, or for purchase or rental.

Education

High School Diploma -

Camden County Technical School
Sicklerville, NJ

Skills

  • Inventory Management
  • Staff Training
  • Store Opening and Closing Procedures
  • Goals and Performance
  • Staff Management
  • Team Leadership
  • Customer Service
  • Product and Service Sales
  • Culture Development
  • Vendor Management
  • Work Planning and Prioritization
  • Branch operations management
  • Customer relationships
  • Excellent time management skills
  • Coaching and mentoring
  • Client relationship management

Certification

Administration and Management

Critical Thinking

Time Management

Active Learning

Complex Problem Solving


SLII Graduate

Flagship Training Milton Cat

Six Sigma (White Belt - Yellow Belt in process)

Timeline

Branch Manager

Alside Supply
04.2024 - Current

Parts Warehouse Supervisor

Milton CAT
11.2021 - 04.2024

Experience Assistant Store Manager

Lowe's Home Improvement
04.2012 - 07.2021

Department Manager Night Ops

Lowe's Home Improvement
11.2009 - 04.2012

Customer Service Associate

Lowe's Home Improvement
09.2005 - 11.2009

High School Diploma -

Camden County Technical School

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James Hunter