James Hutcheson
Holland,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Licensed Mortgage Loan Originator
AMS Mortgage Services Inc.
09.2022 - Current
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Fielded customer complaints and provided solutions.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Explained very technical financial information to applicants in easy to understand language.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Researched and updated industry knowledge on changing legislation and regulations.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Helped college students obtain financial aid through loan programs.
- Explained different types of loans pertaining to client situations.
Mortgage Loan Originator
Independence Home Mortgage Corp
Doylestown, PA
07.2020 - 09.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Shop Floor Operations Manager
Shades Of Gray Window Tinting
11.2008 - 03.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Heavy Equipment Operator
Nevada Thermal
01.2005 - 07.2007
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, Front Loaders while practicing safety measures.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Followed safety protocols while operating machinery.
- Loaded and moved materials such as dirt and rocks based on specific job needs.
- Monitored fuel, oil and water levels of heavy equipment.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Operated machining equipment safely with team of operators.
Education
High School Diploma -
American School
Lansing, IL10.2005
Skills
- Marketing Expertise
- Payoff Planning
- Loan Portfolio Growth
- Client Service and Relationship Development
- Experienced in Working Cohesively with a Team in both an Office and Hands on Field setting
- Strong Communication Skills
- Highly Responsive to Instruction and Constructive Criticism
Timeline
Licensed Mortgage Loan Originator
AMS Mortgage Services Inc.
09.2022 - Current
Mortgage Loan Originator
Independence Home Mortgage Corp
07.2020 - 09.2022
Shop Floor Operations Manager
Shades Of Gray Window Tinting
11.2008 - 03.2021
Heavy Equipment Operator
Nevada Thermal
01.2005 - 07.2007
High School Diploma -
American School
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