James Jackson
Alexandria,LA
Summary
Proactive Beertender/Taproom Manager with extensive experience in craft beer education and customer satisfaction. Skilled in staff management, event coordination, and efficient bar operations, leveraging in-depth beer knowledge and communication skills to foster a welcoming environment. Bringing strong leadership qualities and a commitment to high-quality service to advance my career.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
Work History
Beertender/Taproom Manager
Huckleberry Brewing Co.
02.2021 - 10.2024
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Assisted in the setup of private events, accommodating specific client requests.
- Engaged customers through product knowledge sharing, sparking interest in new offerings.
Manager
Rotolo's Craft & Crust
09.2020 - 09.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Bar Supervisor
Hotel Albuquerque
02.2018 - 09.2020
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
Front of House Trainer
Copeland's Of New Orleans Restaurant Group
03.2013 - 08.2017
- Reduced employee turnover by implementing effective training programs for new hires.
- Increased compliance with safety regulations through thorough staff training on proper procedures and protocols.
- Coordinated cross-training initiatives among different departments, promoting versatility among team members.
- Developed customized training materials to address specific needs of the front-of-house staff.
- Mentored new employees, fostering a supportive environment conducive to growth and development.
- Facilitated hands-on learning opportunities for trainees, ensuring they gained practical experience essential for their roles.
Education
No Degree - Business Managment
Louisiana State University of Alexandria
Alexandria, LASkills
- In-depth knowledge of craft beer styles, brewing processes, and flavor profiles
- Strong leadership and team management abilities
- Excellent customer service and communication skills
- Proficient in point-of-sale (POS) systems and inventory management software
- Ability to multitask and thrive in a fast-paced environment
- Creative problem solving and marketing skills
Timeline
Beertender/Taproom Manager
Huckleberry Brewing Co.
02.2021 - 10.2024
Manager
Rotolo's Craft & Crust
09.2020 - 09.2021
Bar Supervisor
Hotel Albuquerque
02.2018 - 09.2020
Front of House Trainer
Copeland's Of New Orleans Restaurant Group
03.2013 - 08.2017
No Degree - Business Managment
Louisiana State University of Alexandria