James Jackson
Houston,TX
Summary
Motivated professional with extensive experience in application support and product management. Possesses leadership and strategy skills dedicated to customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Product Manager
J&J Worldwide Services
2008.12 - Current
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Worked with clients to better understand business needs and current market landscape.
- Established, initiated and optimized technical support strategies to provide maximum efficiency to internal and external users.
- Trained and managed support team to improve response times and issue resolutions.
Application Support Specialist
EBlox
2003.01 - 2008.12
- Provided training to end users on new and updated systems and software.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Involved in all testing procedures and wrote test cases and scenarios for development team.
Education
Bachelor of Arts - Music Education
The University of Texas At San Antonio
San Antonio, TXProduct School
Skills
- Interpersonal Communication
- Database Management Systems
- Teamwork and Collaboration
- Troubleshooting and QA
Certification
- CPM - Certified Product Manager
- MCAS - Microsoft Certified Application Specialist
Timeline
Product Manager
J&J Worldwide Services
2008.12 - Current
Application Support Specialist
EBlox
2003.01 - 2008.12
Bachelor of Arts - Music Education
The University of Texas At San Antonio
Product School
- CPM - Certified Product Manager
- MCAS - Microsoft Certified Application Specialist
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