Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Jackson

Houston

Summary

Here you will find a very goal oriented and motivated individual, seeking employment that can offer financial security, and growth opportunities . I am very eager to work while learning new skills, and I pride myself on my ability to keep my integrity first.

Overview

15
15
years of professional experience

Work History

Technical Support Specialist

Asurion
07.2021 - Current
  • Provide customers with excellent service, and one call resolutions
  • Suggestively sold eligible benefits to customers
  • Protected customers sensitive information
  • Utilized different tools to meet service levels

Intake Specialist

Stewart J. Guss, Attorney at Law
08.2017 - 05.2021
  • Assessed inbound calls of potential clients
  • Evaluated if the potential client was eligible for services with the firm
  • Collected data, important information pertaining to the incident
  • If potential client is recommend the firms services, would then go over documents with client, signing them up for representation with the firm

Store Manager

Goodwill Industries
10.2013 - 05.2018
  • Manage Team of 10+ employees
  • Make schedules
  • Interview candidates /terminate employees
  • Ensure that all proper procedures are being followed by all staff members
  • Open/ Close site, count all monies form the previous or current shift ensuring accuracy of sales

Assistant Manager

Family Dollar
03.2010 - 10.2013
  • Open and close site
  • Count safe and make sure all end of day amounts are accurate
  • Conduct interviews as apart of onboarding
  • Manage teams to ensure all policies and procedures where followed
  • Prevent shrinkage or theft by customers and employees

Education

Associate's degree - Psychology

Lone Star College System
Houston, TX
12.2020

Skills

  • Training & Development
  • Technical Support
  • Employee Orientation
  • Troubleshooting
  • Strong Sales Foundation
  • Customer support

Timeline

Technical Support Specialist

Asurion
07.2021 - Current

Intake Specialist

Stewart J. Guss, Attorney at Law
08.2017 - 05.2021

Store Manager

Goodwill Industries
10.2013 - 05.2018

Assistant Manager

Family Dollar
03.2010 - 10.2013

Associate's degree - Psychology

Lone Star College System
James Jackson