James Javier Marte
Yonkers,NY
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
3
3
years of professional experience
Work History
Welcome Coordinator
Oak Street Health
The Bronx, NY
12.2023 - Current
- Collaborate with medical staff and administrative teams to coordinate patient care and streamline clinic operations
- Schedule appointments for elderly patients and coordinate with medical staff to ensure timely and efficient service delivery
- Maintain patient records accurately and confidentially, ensuring compliance with healthcare regulations and privacy policies
- Uphold high standards of customer service excellence, fostering a welcoming and inclusive environment for elderly patients and their families to promote their satisfaction and loyalty
Bilingual Administrative Assistant
DocGo - NYC
New York, NY
08.2023 - Current
- Maintained detailed log of customers, contributing to efficient record-keeping and data management processes for New York City's immigrant and refugee assistance program
- Facilitated seamless communication between Spanish-speaking guests and English-speaking supervisors, ensuring a smooth flow of information and addressing any language barriers
- Collaborated closely with a diverse team of professionals to coordinate and streamline guest services for one of NYC's refugee hotels
Retail/ Sales Agent/Cashier
Macy's
Yonkers, NY
06.2022 - 09.2022
- Exchanged merchandise for customers and accepted returns.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Cleaned shelves, counters and tables to maintain organized store.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Helped customers by answering questions and locating merchandise.
Call Center Representative
Metro Luxury
Bronx, NY
01.2022 - 05.2022
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Updated Jlimo system with order specifics and customer details, preferences and billing information.
- Took special orders in person and over telephone, generating additional revenue every month.
- Offered resolutions to de-escalate calls and solve customer issues.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Sales Representative Manager
Class Auto Sales
Springfield, MA
01.2021 - 12.2021
- Researched and communicated competitive activity to influence marketing plans and sales tactics.
- Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
- Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
- Developed and implemented new sales strategies to update product lines.
- Analyzed competitors' successes and failures, evaluating impact on market.
- Analyzed business and sales targets using critical problem-solving skills.
- Executed and created strategic sales plans to expand customer base and extend global reach.
Education
Associate of Science - Computer Science And Programming
Bronx Community College of The City University of New York
The Bronx, NYAcademic English Composition - English Language And Literature
Bronx Community College of The City University of New York
The Bronx, NY05.2023
High School Diploma -
Amor Y Paz
Dominican Republic07.2019
Skills
- Academical level Verbal and Written Communication
- Order Processing
- POS System Operation
- Customer Service
- Efficient and Detail-Oriented
- Bilingual
- Product Knowledge
- Computer Proficiency and Microsoft Office
- Merchandising and Display
- Excellent Written and Verbal Communication
- Inventory Management
- Creative Problem Solving
- Database Management Software
- Programming Languages
- Software Testing and Validation
- C Programming Language
- Analytical Thinking and Problem Solving
- Software Application Testing
- Data Entry Documentation
- Recordkeeping and Bookkeeping
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Welcome Coordinator
Oak Street Health
12.2023 - Current
Bilingual Administrative Assistant
DocGo - NYC
08.2023 - Current
Retail/ Sales Agent/Cashier
Macy's
06.2022 - 09.2022
Call Center Representative
Metro Luxury
01.2022 - 05.2022
Sales Representative Manager
Class Auto Sales
01.2021 - 12.2021
Associate of Science - Computer Science And Programming
Bronx Community College of The City University of New York
Academic English Composition - English Language And Literature
Bronx Community College of The City University of New York
High School Diploma -
Amor Y Paz