Melissa Nokes Yeaste
Celebration,Fl
Summary
Dynamic leader with a proven track record, excelling in team leadership and strategic planning. Skilled in guest relations and driving operational excellence, I've led teams to achieve significant milestones, fostering a culture of achievement and continuous improvement. My approach combines decisive action with effective coaching, ensuring both staff development and exceptional customer service.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Welcome Coordinator
Advent Health
05.2023 - Current
- Greeting patients professionally both in person and on the phone
- Quickly answering or properly referring questions and issues
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Notifying providers of patient arrivals
- Comforting patients by anticipating anxieties and effectively answering questions
- Ensuring availability of treatment information by retrieving and updating patient records
- Verifying financial records and collecting patient charges
- Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
Corporate Secretary, Executive Assistant to the CEO
Voidbitz Inc
03.2013 - Current
- Bookkeeping, accounting, invoicing, account management
- Reporting directly to the CEO, and founder of the company
- Assisting in any, or all daily operations
- Meet the company need and build the business
Guest Services Coordinator
Sun Outdoors
Granby, USA
01.2021 - 12.2022
- Exemplary customer service
- Book reservations
- Handle or resolve guest issues
- Scheduling
- Reporting any maintenance issues and creating work orders, following up on any problems to ensure completion or guest satisfaction
- Cash handling, balancing tills, invoicing, collecting balances due- or past due
- Playing second hand to the Guest Services Manager, and anything additional required per management
Manager
Arapaho Valley Ranch
06.2019 - 12.2020
- Managed the lodge, Glamping (including Safari tents, tipis, and cabins) campground, store, kitchen, bar, and grounds
- Used the “Check front” reservations system and handled majority of the financials
- Checked in, and often registered guests or made new reservations
- Cleaned, sanitized and laundered everything
- Prepared rooms, cabins, tipis or tents, bathrooms for next guests daily
- Landscaping, mowing, weed eating, watering, weed pulling, basic maintenance tasks
- Built relationships with guests, and ensured they were getting 100% enjoyment out of their stay- encouraging repeat business
- Handled any issues, or complaints with ease
Campground Host
American Land and Leisure
Granby, USA
01.2017 - 12.2018
- Managed 25 campsites
- Handled financials
- Cleaned campground, bathrooms, sites, raked, swept etc
- Customer service
- Built relationships within the team, and guests
- Managed any issues that arose
Manager
Charming Charlie
Tampa, USA
01.2015 - 12.2016
- People leader, Recruiting, interviewing
- Initializing benefit processes, onboarding, payroll processing
- Daily business operations
- Scheduling
- Employee development
Supervisor
POP GALLERY
08.2015 - 07.2016
- Company Overview: Disney Springs
- Guest service
- Working the sales floor
- Developing employees
- Maintaining knowledge base of the product, and its creators
- Assisting in daily operations
- Inventory
- Opening/ closing the store
- Daily cleanliness, and anything more as needed
- Disney Springs
Various positions
Hair Cuttery
, Indiana, Florida
07.1990 - 07.2015
- Held several managerial positions including District Management and District Technical Educator
- All day-to-day operations for 9 locations including recruiting, staffing, training, and goal setting
- Retail sales
- Performing all daily duties for staff, store, and clients
- Inventory and loss prevention
- Marketing for all product and testing new product lines
Salon Manager
Ulta Beauty
Clearwater, USA
06.2014 - 11.2014
- Lead daily business in the salon training
- Scheduling
- Recruiting, performance review and management, staffing, development of talent, customer service
Salon Market Trainer
Ulta Beauty
Highland, USA
06.2010 - 03.2011
- Lead daily operations of the salon and oversaw operations of the district salons as well as staffing, training and development of the salon employees in all locations
Manager
Godiva Chocolatier
03.2010 - 06.2010
- All day-to-day operations
- Impeccable guest service
Manager
Apple, Inc.
Germantown, USA
05.2008 - 09.2009
- Lead the day-to-day operations of a $25 million retail facility
- Lead a staff of up to 120 people and 4 additional managers including training, development, product knowledge and customer service
- Ensure that the store achieved its sales, shrink, and payroll goals
- Building relationships, enriching lives and making a difference by proving that our people truly were our soul
Store Director
Sephora
Memphis, USA
05.2007 - 05.2008
- Directed the day to day operations of a $4.5 million retail facility
- Managed payroll/scheduling daily to achieve budget
- Coached team to achieve the highest level of service
Co-Manager
Bath & Body Works
Memphis, USA
08.2005 - 06.2007
- Maintained the day-to- day operations of a $3.1 million retail facility
- Operations/capabilities manager -controlled all paperwork and banking
- Visuals manager- trained store to store within the district on the visual standards and execution of BBW floor sets
Manager
Sally Beauty Supply
Germantown, USA
05.2004 - 08.2005
- Handled all day to day operations including scheduling and staffing
- Trained staff, new hires and managers at various locations
- Mentored staff and set goals and objectives
Education
Some College (No Degree) - Psychology
Purdue University Calumet
Hammond, IN01-1999
High School Diploma -
Christian Liberty Academy
Illinois04-1989
Skills
- Guest relations
- Coaching and mentoring
- Decision-making
- Verbal and written communication
- Recruiting and interviewing
- Strategic planning
- Team leadership
- Staff development
- Employee onboarding
- Goal setting
- Conflict resolution
- Time management
- Performance management
Certification
- Nutrition and Well Being, Cornell University, 10/23, Nutritionist and health coach
- Artificial Intelligence In Healthcare, MIT, 11/24
Additional Information
I possess a TREMENDOUS passion for people and their development. I strive every day to make sure the team I am leading is getting 100% of what I have to offer. I want to make a difference.
Awards
- Ranked Number 1 sales leader in the district for 2006 (Bath Bodyworks)
- Recognized several times for outstanding customer service by both the customer, and the employer
- Recognition for achieving goal, or target within my organization on many occasions
- Recognition for going above goal for the month, quarter, and year at more than one organization
- Recognition for maintaining staffing levels, and improving overall morale within my store, or district
Timeline
Welcome Coordinator
Advent Health
05.2023 - Current
Guest Services Coordinator
Sun Outdoors
01.2021 - 12.2022
Manager
Arapaho Valley Ranch
06.2019 - 12.2020
Campground Host
American Land and Leisure
01.2017 - 12.2018
Supervisor
POP GALLERY
08.2015 - 07.2016
Manager
Charming Charlie
01.2015 - 12.2016
Salon Manager
Ulta Beauty
06.2014 - 11.2014
Corporate Secretary, Executive Assistant to the CEO
Voidbitz Inc
03.2013 - Current
Salon Market Trainer
Ulta Beauty
06.2010 - 03.2011
Manager
Godiva Chocolatier
03.2010 - 06.2010
Manager
Apple, Inc.
05.2008 - 09.2009
Store Director
Sephora
05.2007 - 05.2008
Co-Manager
Bath & Body Works
08.2005 - 06.2007
Manager
Sally Beauty Supply
05.2004 - 08.2005
Various positions
Hair Cuttery
07.1990 - 07.2015
Some College (No Degree) - Psychology
Purdue University Calumet
High School Diploma -
Christian Liberty Academy
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