Kayla Butler
Charlotte,NC
Summary
Results-Driven student with diverse industry experience | Proven track record in Sales, Retail and Hospitality | Exceptional customer service skills | Committed to punctuality, accountability, and organization | Enthusiastic team player with a positive work atmosphere | Seeking to leverage and expand sales and retail expertise while open to diverse opportunities for personal and professional growth
Overview
4
4
years of professional experience
Work History
Welcome Coordinator
Oak Street Health
07.2025 - Current
- Directed individuals to desired locations and offered relevant details such as operations hours and transportation options.
- Updated daily records with visitor numbers, messages, and other trackable details.
- Provided incoming visitors and guests with friendly and knowledgeable service.
- Made group presentations and conducted tours.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Helped staff customize plans for specific groups based on age or ability level.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support in a dynamic work environment.
Account Manager
Applied Insurance / Blue Cross Blue Shield
01.2023 - Current
- Implemented Customer Engagement Strategy while out in the community to boost lead generation and sale conversions
- Clearly communicated product / service offerings, updates, and relevant information to clients, ensuring transparency and alignment with their expectations in order to foster long-term customer retention
- Identified opportunities for upselling and cross-selling, leading to a significant increase in account revenue
- Improved lead generation by 25% and sales performance by 15% by implementing referral program for existing clients
- Created and executed monthly team strategies based on market demands which led to a 20% increase of sales performance as a team
Lead Receptionist / Guest Service Associate
European Wax Center
01.2022 - 07.2022
- Effectively boosted company sales by developing a referral system for existing patients resulting in a 10% increase in Q2
- Actively made 10 Outbound Calls per day to existing customers and neighboring businesses to offer packages to help boost company sales to increase company’s
- Managed front desk responsibilities with a focus on ensuring unparalleled customer satisfaction while implementing social media strategy to improve company’s visibility
- Responsible for training multiple new clerks on front desk responsibilities and the organization’s system
Team Lead - Cashier/ Prep/ Cook
Cava
08.2021 - 05.2022
- Effectively processed cash, credit card, and digital transactions with precision, minimizing errors and discrepancies
- Provided exceptional customer service by promptly addressing inquiries, handling complaints, and ensuring a positive dining experience - helping to boost this location’s overall rating online
- Successfully handled simultaneous responsibilities, such as taking orders, processing payments, and managing phone inquiries in order to optimize the company’s operational system.
- Assisted in training new cashiers to ensure a smooth integration into the company’s system and create a cohesive and knowledgeable team
Education
B.A. - Pre-Education
Fayetteville State University
Greenville, NC11.2025
Skills
- Record keeping
- Sales experience
- Basic accounting
- Calendar management
- Strong interpersonal skills
- Data entry proficiency
- Visitor registrations
- Records coordination
- Telephone answering
- Data entry
- Log updates
- Customer service and assistance
- Recordkeeping skills
- Mail distribution
- Guest relations
- Schedule management
Timeline
Welcome Coordinator
Oak Street Health
07.2025 - Current
Account Manager
Applied Insurance / Blue Cross Blue Shield
01.2023 - Current
Lead Receptionist / Guest Service Associate
European Wax Center
01.2022 - 07.2022
Team Lead - Cashier/ Prep/ Cook
Cava
08.2021 - 05.2022
B.A. - Pre-Education
Fayetteville State University