JAMES J. MICHAUD III
WorldWide Tech Services
Stanwood
16
years of professional experience
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Engineer
3 Months- Provided customer break fix support for designated equipment to ensure operational continuity
- Communicated clearly in written and verbal form to facilitate understanding and resolve issues
- Utilized excellent customer service skills to enhance client satisfaction and loyalty.
- Worked within established customer service satisfaction criteria to maintain service quality
Network Technician
7 Months- Call Center: Analyzed customer CPE, facility, networking, and IP addressing issues to facilitate prompt resolution
- Call Center: Analyze Customer CPE, Facility, Networking and IP Addressing issues
- Utilized various menu and non-menu driven systems for monitoring and troubleshooting to enhance service reliability
- Troubleshot, tested, and corrected high-speed internet networking and CPE equipment to restore customer connectivity
- Provided contracted services for Frontier Communications
Senior Implementation Engineer
2 Years 5 Months- Wired and cabled Samsung CDMA and LTE cabinets for network readiness
- Complete Fiber Insertions and turning up 4G LTE Samsung Equipment
- Completed fiber insertions and activated 4G LTE Samsung equipment
- Executed and troubleshot ATP (Alarm Test Procedures) for 3G & 4G equipment
- Assisted in the deployment of Sprint cell sites for Samsung
Business Response Specialist
9 Months- Assisted customers with inquiries in a call center setting: Analyzed customer CPE, facility, networking, and IP addressing issues to identify root causes
- Troubleshoot, test and correct High Speed Internet Networking and CPE equipment
- Utilized menu and non-menu driven systems for monitoring and troubleshooting customer service incidents
- Troubleshot, tested, and corrected high-speed internet networking and CPE equipment to restore service efficiently
- (Contracted to Frontier Communications)
Field Engineer
2 Years 5 Months- Wired and cabled systems using various power and hand tools to ensure reliable connectivity
- Installed and tested customer ADSL, T1 modems, routers, and PBXs to optimize network performance
- Installed and tested customer POS (point of sale) equipment to facilitate seamless transactions
- Wiring and Cabling using various Power and Hand Tools
Commercial Real Estate Agent
5 Years 4 Months- Sold and leased commercial properties in Puget Sound area, enhancing market presence and client satisfaction
- Developed sales and leasing packages, designed and produced marketing materials for office space, multifamily, retail, and raw land properties, streamlining property promotion efforts
- Negotiated commercial leases, ensuring favorable terms for clients and minimizing vacancies.
- Conducted comprehensive market analyses to identify trends and inform client investment strategies.
- Developed tailored marketing plans utilizing digital platforms to enhance property visibility and attract buyers.
Education
Licensed Washington State Insurance Agent
Expires May 21 2023
High School Diploma
Graduated as an Electronics Technician
- Electronic Engineering
Skills
Customer satisfaction
Problem analysis
Project supervision
Network Configuration
Data entry
Network troubleshooting
Supervise and manage projects and personnel
Client support
Customer service
Active listening
Technical Documentation
MILITARY
Electronics Technician U. S. Navy Honorably Discharged
Timeline
Engineer
WorldWide Tech Services
12.2019 - 03.2020Read More
Network Technician
TekSystems
02.2016 - 09.2016Read More
Senior Implementation Engineer
Worldlink Inc.
09.2012 - 02.2015Read More
Business Response Specialist
Glotel Inc.
08.2011 - 05.2012Read More
Field Engineer
Endeavor Telecom
02.2009 - 07.2011Read More
Commercial Real Estate Agent
Windermere Real Estate
10.2003 - 02.2009Read More
Everett Community College
from Electronic Engineering
Read More
U. S. Navy Electronics Technician School
Read More
High School Diploma
Read More
Licensed Washington State Insurance Agent
Read More